71 Quality Support Specialist Jobs in Fort Worth, TX
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Andrews Distributing Company of North Texas, LLC
Fort Worth, TX | Full Time
$96k-115k (estimate)
7 Months Ago
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Quality Support Specialist
$73k-89k (estimate)
Full Time
3 Days Ago
U.S. Small Business Administration is Hiring a Quality Support Specialist Near Fort Worth, TX
SummaryYou will serve as a Quality Support Specialist for the US Small Business Administration, Disaster Internal Controls Division - DICD in Fort Worth, Texas. The employee serves as a technical subject-matter expert conducting performance/compliance audits and reviews of work completed by personnel assigned to various departments, including Pre-Processing, Loss Verification, Loan Processing, and Accounts.
Duties
As a Quality Support Specialist at the GS-1101-11/12, some of your typical work assignments may include:
You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.
GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
If you do not meet the specialized experience requirements, you may also qualify with education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education.
GS-11: Successful completion of a Ph.D. or equivalent doctoral degree in a related field or 3 full years of related progressively higher-level graduate education leading to a Ph.D. or equivalent, from an accredited college or university.
Combination of Experience and Education:
OR GS-11: Combination of education and experience as specified above.three (3) full years of progressively higher level graduate education leading to such a degree OR LL.M., if related for GS11.
GS-12: There is no educational substitution at this grade level.
Qualification Standards: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.
Additional information
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.phptitle=Reasonable_Accommodations_for_USA_Hire
Career and InterAgency Career Transition Assistance Programs:Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only).
Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency).
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov.
Telework may be available. For information on Telework visit: http://www.telework.gov/
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
For this vacancy, we will use a Category Rating system to refer qualified applicants for consideration. This is a three-step process. First, your resume or other application is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for. Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume or other application. If your resume does not support the answers you gave on the questionnaire, you may be rated "Ineligible," or you may be placed in a lower category. Third, your name will be placed in one of the three following categories:
For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.
Preference eligibles who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.
Required Documents
Required DocumentsTo apply for this position, you must provide a complete Application Package which includes: 3. Other supporting documents, such as:
ELIGIBILITY INFORMATION:
You are eligible for CTAP/ICTAP if:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Duties
As a Quality Support Specialist at the GS-1101-11/12, some of your typical work assignments may include:
- Independently manages and examines assigned portfolio of loans for audit period.
- Ensures completeness and quality of supporting documentation, including income projections, pro forma, balance sheets, comparative financial ratios, existing and types of collateral, and available equity to process repayment of a disaster loan and other debts.
- Determines if eligibility, credit worthiness, and repayment ability were properly addressed.
- Reviews the loans within the assigned time constraints and prepares written reports of each loan audit citing instances of failure to conform to established and well documented policies, procedures, regulations and laws.
- Audits economic injury disaster loan case files to determine compliance with relevant disaster lending policies.
- Audits loan modification files prepared by the loan specialists to determine that all actions adhere to established SBA and OCA guidelines.
- Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required heighten Disaster Activities.
- By applying for this position with SBA's US Small Business Administration, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
- Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.
- This is not a bargaining unit position.
- You must be a U.S. Citizen
- You must successfully complete a background investigation.
- This position is not included in a bargaining unit.
- Must complete a one-year trial period.
- favorable background investigation and credit check are required.
You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.
GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
- Knowledge of industry lending principles, practices, and concepts applicable to the loan processing and loan disbursement of moderately difficult residential (Home) and commercial (Business) loans; and,
- Ability to research, interpret, and apply relevant program policy and procedures, regulations, state or federal laws, and/or other agency guidelines in the performance audits of loan processing and loan disbursement activities to include the analysis of loan closing and other loan documents for completeness, accuracy, program compliance and legal sufficiency; and,
- Experience composing written audit findings on a variety of audit issues related to loan/lending issues, sophisticated audit issues; and
- Experience in formulating recommendations for corrective actions of identified deficiencies in the adherence to program policy and procedures, regulations, state or federal laws, and/or internal guidelines.
- Advanced knowledge of industry lending principles, practices, and concepts applicable to the loan processing and loan disbursement of complex residential (Home) and commercial (Business) loans;
- Ability to research, interpret, and apply relevant program policy and procedures, regulations, state or federal laws, and/or other agency guidelines in the performance audits of loan processing and loan disbursement activities to include the analysis of loan closing and other loan documents for completeness, accuracy, program compliance and legal sufficiency and implications;
- Expertise composing logical, clear, concise, and grammatically correct written audit findings on novel audit issues and engaging in articulate discourse with all levels of Management regarding loan and/or policy issues; and
- Ability to formulate detailed recommendations for corrective actions of identified deficiencies in the adherence to program policy and procedures, regulations, state or laws, and/or internal guidelines; and,
- Experience serving in a lead role on specialized audits by formulating an audit plan, performing the audit, and communicating audit results to Management.
If you do not meet the specialized experience requirements, you may also qualify with education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education.
GS-11: Successful completion of a Ph.D. or equivalent doctoral degree in a related field or 3 full years of related progressively higher-level graduate education leading to a Ph.D. or equivalent, from an accredited college or university.
Combination of Experience and Education:
OR GS-11: Combination of education and experience as specified above.three (3) full years of progressively higher level graduate education leading to such a degree OR LL.M., if related for GS11.
GS-12: There is no educational substitution at this grade level.
Qualification Standards: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.
Additional information
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.phptitle=Reasonable_Accommodations_for_USA_Hire
Career and InterAgency Career Transition Assistance Programs:Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only).
Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency).
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov.
Telework may be available. For information on Telework visit: http://www.telework.gov/
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
- Attention to Detail
- Compliance
- Customer Service
- Federal Funds Processing
- Flexibility
- Influencing/Negotiating
- Integrity/Honesty
- Interpersonal Skills
- Learning
- Manages and Organizes Information
- Quality Assurance
- Reading Comprehension
- Reasoning
- Self-Management
- Stress Tolerance
- Teamwork
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
For this vacancy, we will use a Category Rating system to refer qualified applicants for consideration. This is a three-step process. First, your resume or other application is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for. Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume or other application. If your resume does not support the answers you gave on the questionnaire, you may be rated "Ineligible," or you may be placed in a lower category. Third, your name will be placed in one of the three following categories:
- Best-Qualified - highly proficient with an overall comprehensive level of knowledge, skills and abilities related to this position.
- Well-Qualified - competent in the position with an overall accomplished level of knowledge, skills and abilities related to this position.
- Qualified - an overall basic level of knowledge, skills and abilities related to this position.
For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.
Preference eligibles who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.
Required Documents
Required DocumentsTo apply for this position, you must provide a complete Application Package which includes: 3. Other supporting documents, such as:
- Your Resume showing hours worked per week, dates of employment, and duties performed.
- Completed Questionnaire
- Preview at: https://apply.usastaffing.gov/ViewQuestionnaire/12448192
- College Transcript(s), if qualifying based on education.
- Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.
- Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 or other Member Copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
- Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
- If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
ELIGIBILITY INFORMATION:
- Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP):
You are eligible for CTAP/ICTAP if:
- You are a current federal employee who meets the definition of a "surplus" or "displaced" employee meaning you have received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF).
- Your agency, or the agency to which you are applying, is accepting applications from within or outside of the permanent workforce.
- The position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced.
- If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.
- If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Job Summary
JOB TYPE
Full Time
SALARY
$73k-89k (estimate)
POST DATE
06/29/2024
EXPIRATION DATE
07/24/2024
Show more
The job skills required for Quality Support Specialist include Quality Assurance, Customer Service, Attention to Detail, Integrity, Teamwork, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Support Specialist. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Quality Support Specialist positions, which can be used as a reference in future career path planning. As a Quality Support Specialist, it can be promoted into senior positions as a Quality Assurance Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Support Specialist. You can explore the career advancement for a Quality Support Specialist below and select your interested title to get hiring information.
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