Job Description:

• A Salesforce Business Solutions Analyst performs Salesforce business systems analysis and is responsible for work that involves applying analytical processes to the planning, design and implementation of new and improved business information systems and business processes to meet the business requirements of customer organizations.
• The Salesforce Business Solutions Analyst will perform needs analyses to define opportunities for new or improved business process solutions; conduct business process reengineering; conduct feasibility studies and trade-off analyses; perform as a liaison between internal and external customers; consult with customers to identify, refine and specify functional requirements, and translate functional requirements into technical specifications; develop overall functional and systems requirements and specifications; prepare business cases for the application of IT solutions; define systems scope and objectives; develop cost estimates for new modified systems; ensure the integration of all system components; e.g., policies, procedures, training material, databases, software and hardware; conduct performance and reliability testing of new solutions; plan and participate in systems implementation and provide post-implementation support; and ensure the rigorous application of information security/information assurance policies, principles and practices to the systems analysis process.

Responsibilities:

• Ability to facilitate requirements gathering including documenting of user stories, workflows, use cases and acceptance criteria to define business requirements, analyze and transform workflows and provide solutions for process improvements.
• Knowledge of CRM Systems and require certain technical skills that are valuable to analyze and solve business problems effectively.
• Some of the key technical skills include proficiency in data analysis and tools such as Power BI and SAS to help extract information from large datasets; knowledge in process modelling and analysis using Visio to outline and analyze business processes and identify gaps; proficiency in requirements management tool like TFS and Azure DevOps to capture, document, track and manage requirements throughout the project lifecycle; and, understanding of agile methodologies to effectively collaborate with development teams, facilitate sprint backlog and planning and participate in agile ceremonies. Capability in performing Quality Assurance (QA) testing, as needed and work with QA Team and users on User Acceptance Testing.
• Skills set include, but not limited to: Full SDLC, Agile methodology, Business Analysis, Data Mapping, Rest API, QA/Testing and soft skills with excellent communication both written and verbal, teamwork, decision-making, and conflict resolution.

Experience Required:

• Experience managing, leading, developing, and implementing a software development project end-to-end going through the entire SDLC with minimum supervision and instructions.
• Experienced with the following:
• Requirements gathering with stakeholders 3-5 Years.
• In-depth business analysis 3-5 Years.
• Functional and technical documentation 3-5 Years.
• Agile Ceremonies (Backlog Grooming/Refinement, Sprint Planning, Sprint Review/Demo, Retrospective, etc.) 2-3 Years.
• Azure DevOps 3- 5 Years.
• QA 3-5 Years.
• Deployment 5-7 Years.

Skills:

• This classification must have a minimum of five (5) years of experience applying analytical processes on Salesforce projects.
• At least three (3) years of that experience must have been in business systems analysis and design.

Education:

• This classification requires the possession of a bachelor s degree.
• Additional qualifying experience may be substituted for the required education on a year-for-year basis.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.