1 Dedicated Dispatcher Job in Chattanooga, TN
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Dedicated Dispatcher
$80k-114k (estimate)
Full Time | Transportation
2 Weeks Ago
U.S. Xpress is Hiring a Dedicated Dispatcher Near Chattanooga, TN
CHATTANOOGA, TN
Sun - Thurs 1700 - 0200
Position open to remote: Yes
Grade: HR10
Compensation Range: $19 - $21 / hr
Who We AreRelentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S. Why U.S. Xpress? Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
Customer Service
Solicit freight orders from assigned customer base via a multitude of communication exchanges on assigned schedule days, commensurate with company and business level needs.
Schedule/reschedule pick up /delivery appointments for all tendered loads from assigned customers.
Develop and maintain strong customer service relationships to generate the highest level of freight order volume for assigned customers.
Monitor available communication exchanges continuously for receipt of freight load orders to accept available loads
Contact customer(s) proactively providing shipment status updates.Seek alternate solutions with available resources in the event of a service deviation including change of pick up or delivery appointments.
Inform customer(s) of the status of shipments including in some cases updating the customer web sites or EDI exchanges. Since many accounts have specific requirements search for alternate coverage or other solutions with in customers’ requirements to prevent service failure.
Record and notate customer complaints during schedule shifts. Remedy complaints using resources available during schedule shift.Make sure to include very detailed information to account management of all customer complaints.
Review drivers hours prior to accepting freight to confirm on time service. Based on customer SOP.
Enter new customers properly into system. Including gate locations, directions as well as location polygons.
Load planner
Match freight loads with the optimal driver base and customer needs within the dedicated account covering during scheduled shift.
Review loads prior to assigning to ensure driver have hours of service under DOT regulations requirements.
Review drivers have the proper trailer type for loading. If not locate the needed equipment.
Unassign and reassign loads to prevent service failure or minimize service failure impact.
When loads are reassign, minimize empty miles while developing and implementing an efficient transportation solution for the customer and USX.
Fleet management
Answering all incoming calls. Deal with each issue until resolved.
Monitor and update all driver messages and boards of assigned fleets for current schedule shift.
Track and trace all trucks to ensure all pickup and deliveries are on time.
If missing macros contact drivers for correct information.
Repower loads within customer guidelines
Assist drivers with lumper fees.
Assist driver with proper permits
Assist drivers with alternate travel means such as cab, umber or greyhound.
Reseat drivers if available equipment to prevent service issue and reduction in drivers pay.
Assist drivers with any emergency home time request.
Research driver payroll when time permits. Including locating copies of BOL’s and pay information. Reporting to drivers account manager and account supervisor.
Assist drivers with advances within company guidelines.
Maintain current and proper dispatch to ensure that all miles are accounted for based on particular account SOP and USX policy.
Notify fleet maintenance of any trailer repairs at customer location
Assist drivers in locating correct contacts for customer owned trailers needing repairs
Develop sense of trust and integrity with driver.
Weekday assignment
Be prepared to fill in for any account supervisor.
During that, time responsibility can include scheduling BPM, setting up random or coordinating home times. Cannot do EVE events.
Performs other duties as assigned.
What We’re Looking ForEducation
Associate’s degree or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.
ExperienceMinimum of 0-2 years’ in-depth high volume field operational experience required (depends on location/account).
Skills/Certifications
Superior analytical, communication, and interpersonal skills.
Extreme patience dealing with volatile situations; strong follow-up procedures.
Comprehensive knowledge of DOT regulations impacting daily operations.
Proficiency in MS Word and Excel.
Strategic and innovative thinker with proven leadership and problem solving skills.
Work Environment / Physical Requirements – Normal Office Settings.This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
NA
Sun - Thurs 1700 - 0200
Position open to remote: Yes
Grade: HR10
Compensation Range: $19 - $21 / hr
Who We AreRelentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S. Why U.S. Xpress? Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
- Medical, Dental, and Vision
- Basic/Supplemental Life
- Accidental Death/Dismemberment
- Health Savings Accounts
- Flexible Savings Accounts
- Company Paid Holidays
- Paid Time Off
- 401k with Employer Matching Contribution
- Employee Stock Purchase Plan
- Paid Parental Leave
- Short Term Incentive Program
- Employee Assistance Program
- Pet Insurance
Customer Service
Solicit freight orders from assigned customer base via a multitude of communication exchanges on assigned schedule days, commensurate with company and business level needs.
Schedule/reschedule pick up /delivery appointments for all tendered loads from assigned customers.
Develop and maintain strong customer service relationships to generate the highest level of freight order volume for assigned customers.
Monitor available communication exchanges continuously for receipt of freight load orders to accept available loads
Contact customer(s) proactively providing shipment status updates.Seek alternate solutions with available resources in the event of a service deviation including change of pick up or delivery appointments.
Inform customer(s) of the status of shipments including in some cases updating the customer web sites or EDI exchanges. Since many accounts have specific requirements search for alternate coverage or other solutions with in customers’ requirements to prevent service failure.
Record and notate customer complaints during schedule shifts. Remedy complaints using resources available during schedule shift.Make sure to include very detailed information to account management of all customer complaints.
Review drivers hours prior to accepting freight to confirm on time service. Based on customer SOP.
Enter new customers properly into system. Including gate locations, directions as well as location polygons.
Load planner
Match freight loads with the optimal driver base and customer needs within the dedicated account covering during scheduled shift.
Review loads prior to assigning to ensure driver have hours of service under DOT regulations requirements.
Review drivers have the proper trailer type for loading. If not locate the needed equipment.
Unassign and reassign loads to prevent service failure or minimize service failure impact.
When loads are reassign, minimize empty miles while developing and implementing an efficient transportation solution for the customer and USX.
Fleet management
Answering all incoming calls. Deal with each issue until resolved.
Monitor and update all driver messages and boards of assigned fleets for current schedule shift.
Track and trace all trucks to ensure all pickup and deliveries are on time.
If missing macros contact drivers for correct information.
Repower loads within customer guidelines
Assist drivers with lumper fees.
Assist driver with proper permits
Assist drivers with alternate travel means such as cab, umber or greyhound.
Reseat drivers if available equipment to prevent service issue and reduction in drivers pay.
Assist drivers with any emergency home time request.
Research driver payroll when time permits. Including locating copies of BOL’s and pay information. Reporting to drivers account manager and account supervisor.
Assist drivers with advances within company guidelines.
Maintain current and proper dispatch to ensure that all miles are accounted for based on particular account SOP and USX policy.
Notify fleet maintenance of any trailer repairs at customer location
Assist drivers in locating correct contacts for customer owned trailers needing repairs
Develop sense of trust and integrity with driver.
Weekday assignment
Be prepared to fill in for any account supervisor.
During that, time responsibility can include scheduling BPM, setting up random or coordinating home times. Cannot do EVE events.
Performs other duties as assigned.
What We’re Looking ForEducation
Associate’s degree or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.
ExperienceMinimum of 0-2 years’ in-depth high volume field operational experience required (depends on location/account).
Skills/Certifications
Superior analytical, communication, and interpersonal skills.
Extreme patience dealing with volatile situations; strong follow-up procedures.
Comprehensive knowledge of DOT regulations impacting daily operations.
Proficiency in MS Word and Excel.
Strategic and innovative thinker with proven leadership and problem solving skills.
Work Environment / Physical Requirements – Normal Office Settings.This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
NA
Job Summary
JOB TYPE
Full Time
INDUSTRY
Transportation
SALARY
$80k-114k (estimate)
POST DATE
08/28/2024
EXPIRATION DATE
09/25/2024
WEBSITE
usxpress.com
HEADQUARTERS
CHATTANOOGA, TN
SIZE
7,500 - 15,000
FOUNDED
1986
TYPE
Public
CEO
MAX L FULLER
REVENUE
$1B - $3B
INDUSTRY
Transportation
Related Companies
About U.S. Xpress
U.S. Xpress transportation company that provides truckload services.
Show more
The job skills required for Dedicated Dispatcher include Customer Service, Scheduling, Commitment, Problem Solving, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Dedicated Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dedicated Dispatcher. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Dedicated Dispatcher positions, which can be used as a reference in future career path planning. As a Dedicated Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dedicated Dispatcher. You can explore the career advancement for a Dedicated Dispatcher below and select your interested title to get hiring information.
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