At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, dedicated people to join Alcon. As a Sr Data Analyst supporting the USCS team, you will be trusted to work on developing, implementing, and monitoring compliance with Customer Service processes and tools to improve Customer Service effectiveness. In this role, a typical day will include: Engineer optimal datasets to power Tableau server reports. Aid in providing automated solutions through Alteryx, AWS, and other technical tools. Ability to write intermediate to advanced SQL queries. Expertise in gathering business and functional requirements, conducting analysis and establishing metrics for success. Articulate business requirements and bridge the gap between development teams and stakeholders. Present business and technical issues, ideas, and recommendations in verbal, written, and presentation formats using storytelling and logical arguments. Conduct analysis and establish metrics for success. Extract complex meaningful insights and interpret them to business stakeholders. Preparation of project documentation (technical and end user). Work with business partners and engineering teams on addressing data quality problems in available data sets and addressing process issues causing data quality issues. Ability to leverage existing process documentation to aid in building automation WHAT YOU’LL BRING TO ALCON: Bachelor’s Degree or Equivalent years of directly related experience (or high school 10 yrs; Assoc. 6 yrs; M.S. 0 yrs) The ability to fluently read, write, understand and communicate in English 2 Years of Relevant Experience Travel Requirements: Like domestic or international (Percentage) Relocation assistance: yes or no Sponsorship available: yes or no How to Thrive at Alcon: Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more! Alcon Careers See your impact at alcon.com/careers ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information. At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide. If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker