Position Description:
Schedule: Monday-Friday Day Friday
Location: Remote
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
The Template Management Specialist is responsible for maintaining provider template design through Daily edits by closing, opening, and modifying provider schedules and configuration of switches and freezing/thawing rules in the GE Centricity (IDX) scheduling system. A fully trained staff member in this role will also be responsible for New Provider requests. The individual must be able to identify best practices for Daily template changes and proactively recommend efficient template design strategies to facilitate functional and effective patient flow through the medical practices. The Specialist will cross-cover for other staff members in this same role during absences or other assignments.
This is an entry-level position and typical duties include responsibility for working Daily edit requests from the Capacity Management Tool (CMT) and answering phone calls and emails with questions from others in the Health System. These tasks must be completed on time, with accuracy and an appropriate level of professionalism and customer service. A staff member in this role should have analytical skills, including problem solving, strategic thinking, organizational planning, and a demonstrated ability to use logic and deduction to identify and communicate template and schedule trends.
The Template Management Specialist will be encouraged to complete Stages 0-4 for this position within 18 months of on boarding in order develop the skills and knowledge needed to advance to a Lead Specialist position.
•Stage 0 - Introduction to Capacity Management Tool (CMT) and Daily Edits
•Stage 1 - Process Close Requests
•Stage 2 - Process Close and Edit Requests
•Stage 3 - Process Close, Edit, and Open Requests
•Stage 4 - Process Close, Edit, Open, and New Provider Requests
Position Requirements:
EDUCATION AND EXPERIENCE:
Required:
•High School diploma or equivalent
•Minimum 2-3 years of appointment scheduling experience and/or provider daily template build experience
•Experienced with Microsoft applications, including Outlook, Word, and Excel
Preferred:
•Experience in facilitating change and continuous improvement processes
•Experience with GE Centricity (IDX) system
This position is 100% remote, and the ideal candidate must provide:
•High speed internet access
•Dedicated, secure and safe workspace
•Noise-free environment
LICENSE, CERTIFICATION AND/OR REGISTRATION:
Required: None
TRAITS & SKILLS: Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6)relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural, and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.