3 Senior Customer Support Specialist - Burbank, CA Jobs in Burbank, CA
Uber is Hiring a Senior Customer Support Specialist - Burbank, CA Near Burbank, CA
What You'll Do
- Provide high-quality front-facing customer support
- Ensure issues are resolved using procedures or are escalated promptly
- Facilitate driver sign-ups and communicate the value proposition of driving with Uber, which may include proactive outreach
- Engage and support Drivers and Earners already on the platform in order to enable them to achieve greater success
- Partner with management on improving/building support processes
- Assist with local events and promotions
- Troubleshoot and problem-solve through straight technical issues
- Communicate effectively with various stakeholders when needed
- Present to groups of drivers & earners
- Act as an SME and, provide feedback on processes, policies, and help with edge cases, including in real-time, while monitoring floor
- Resolve complex cases and escalations on the floor
- Provide basic support projects which have an impact on greenlight KPIs and Expert engagement
- Provide floor support projects which have an impact on Greenlight KPIs and Expert engagement
- Provide floor support and help manage the daily operational running of the hub, hosting internal teams (e.g., Product)
- Work full-time on-site Monday-Friday standard 9:30 to 5:30 shift
- 2 years of Customer support experience in a high-volume environment, such as service industries, retail, or hospitality
- Attention to detail, problem-solving, and communication (written and verbal) skills
- Ability to navigate customer service operations without direct oversight of a manager
- Ability to successfully navigate challenging and escalated customer service complaints
- Ability to make business-critical decisions in the moment without requiring additional support
- Empathy, punctuality, organization, EQ, active listening, basic computer savvy, teamwork/collaboration, adaptability, conflict management/resolution, adaptability
- Strong prioritization and time management
- Sales, account management, or business development experience
- Experience leading peers to achieve success metrics without direct manager oversight
- Bachelor's Degree
- 1 Year of floor supervisory/manager experience or Keyholder
- Physical Requirements:
- Expected to remain in a stationary position, often sitting or standing for prolonged periods
- May be required to perform repeating motions that include the wrists, hands, and/or fingers, e.g., using a keyboard
- Additional Requirements include but are not limited to the following:
- Required to have regular and predictable attendance in the assigned work location
- Ability to work in an open floor plan with moderate noise
Job Summary
Full Time
Retail
$91k-120k (estimate)
06/13/2024
07/11/2024
BOZEMAN, MT
>50,000
2018
$50M - $200M
Retail
Related Companies
The job skills required for Senior Customer Support Specialist - Burbank, CA include Customer Support, Customer Service, Problem Solving, Written Communication, Communicates Effectively, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Customer Support Specialist - Burbank, CA. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Customer Support Specialist - Burbank, CA. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Customer Support Specialist - Burbank, CA positions, which can be used as a reference in future career path planning. As a Senior Customer Support Specialist - Burbank, CA, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Customer Support Specialist - Burbank, CA. You can explore the career advancement for a Senior Customer Support Specialist - Burbank, CA below and select your interested title to get hiring information.
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