26 Senior Program Manager, AI Product Quality Jobs in Seattle, WA
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Senior Program Manager, AI Product Quality
$122k-155k (estimate)
Full Time | Retail
2 Weeks Ago
Uber is Hiring a Senior Program Manager, AI Product Quality Near Seattle, WA
About The RoleThe Uber CommOps team is hiring a Senior Program Manager who will be responsible for managing, improving and expanding its AI manual evaluation and quality program that spans acrossGenerative AI / LLM/ conversational AI products spanning the Uber Customer Service ecosystem. This candidate will be the champion of quality, keeping the bar high and constantly looking for ways to raise the quality bar while ensuring that the program does not slow down the velocity of app development and release.
- Demonstrate the ability to organize and synthesize information that is drawn from multiple sources and teams.
- Analyze insights and metrics, do deep dives and work with teams to gain insight on this information. With this information, the candidate is expected to work with the teams to come up with guidance and recommendations to the product business leadership teams on how to improve and train the LLM and be part of conversations on ongoing quality initiatives.
- Work with cross functional teams like regional support quality, product operations, product, content and to set up and run manual evaluation process
- Manage closely stakeholders relationships, hold them accountable, and drive consensus towards strategic execution for a high quality bar.
- With the overall focus on LLM/AI Quality across multiple subprograms, the successful candidate will need to have at least 5 or more years of experience working within engineering and product organizations that have distributed teams and management structure.
- Be well versed with scrum and waterfall methodologies
- Be well versed in product development lifecycle
- Be familiar with mobile development and SOA architecture, understand gaps and have the expertise to recommend quality improvements in processes, technology, tracking and/or tools and use metrics to influence decision making at the leadership level.
- Be the expert in test design and execution
- Be familiar with tools like Charles, Flipper to augment testing and debugging issues
- Minimum of 5 years of Program Management in a technical development environment, quality program management, quality engineering or product operations
- Minimum of 1-2 years leading a large scale program from inception to post launch
- Detail oriented with the ability to thrive in a fast moving, ambiguous environment where priorities are ever changing as the business grows and adapts globally.
- Excellent written and verbal communication skills and exceptional emotional intelligence. Ability to influence and motivate people across broad job functions through your relationships.
- Strong organizational skills to lead multiple, challenging priorities simultaneously, without losing sight of the highest priority items.
- Strong technical, analytical and quantitative skills. Uses data and metrics to back up assumptions, recommendations and drive decisions.
- Ability to work across different time zones
- Proficient in Jira
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$122k-155k (estimate)
POST DATE
08/28/2024
EXPIRATION DATE
09/25/2024
HEADQUARTERS
BOZEMAN, MT
SIZE
>50,000
FOUNDED
2018
REVENUE
$50M - $200M
INDUSTRY
Retail
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