At UBREAKIFIX we’re the master menders, the resurrectors of tech, the purveyors of device devastation. We’re the individuals at the other end of the counter assuring customers that we can fix it all and the ones behind the magic curtain making sure that every customer has a working device and an amazing experience.

Our goal is to find an individual that is willing to learn the wonderful trade of technology repair. The only real requirement is that you love to help other people! Our job is about fixing technology, yes, but the real goal is to aid those in need… to save the baby pictures off of a water damaged phone, to get the entrepreneur back in business after she breaks her tablet, to help grandma download security software to prevent those pesky viruses. But most of all we are looking for individuals that want to grow and help us grow our ever-expanding team!

Everyday our goal is to challenge ourselves to be better than we were the day before. If you have a love for finding solutions to tough problems, a passion for the unknown, or you feel like you might be a good fit for this team of self-proclaimed nerds, please read the requirements and if it fits… send us an resume! We would love the opportunity to meet you.

Dare to explore your techie side with us!

Tasks and Responsibilities:

• Diagnose, troubleshoot and create repair plans for devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all devices in-store
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.
UBREAKIFIX is an equal opportunity employer M/F/D/V

[We are currently hiring for our Customer Service / Service Advisor position which is primarily a 'front of house,' position with some supplemental repair work. This position has the potential to evolve into the Office Manager position. However, we always have an ongoing need for repair technicians as well so if you're looking exclusively for tech work or for a mixture of the two, feel free to apply.]

[To clarify on the commission that is mentioned in the job listing: it is in addition to the base pay and comes from selling a warranty product.]

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• Employee discount

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 10 hour shift
• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Work Location: In person