3 Patient Appointment Coordinator- Call Center Jobs in Ridge, IL
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Patient Appointment Coordinator- Call Center
$38k-46k (estimate)
Full Time | Hospital
4 Weeks Ago
UChicago Medicine is Hiring a Patient Appointment Coordinator- Call Center Near Ridge, IL
Job DescriptionBe a part of a world-class academic healthcare system at UChicago Medicine as a Patient Appointment Coordinator at our Burr Ridge Call Center. Please note this position will be located in Burr Ridge. In this role you will be assigned to specialty scheduling hubs and is the employee responsible for answering and responding to telephone calls received through the main telephone lines of the ambulatory practices
In this role, the Patient Appointment Coordinator will obtain, verify, and input demographic, insurance and referring physician information as required, document messages electronically using appropriate medical terminology, triage calls per protocol and assist callers in a manner consistent with the Ideal Patient Experience approach and philosophy. The Patient Appointment Coordinator will be accountable for achieving performance and service targets and metrics.
Required Qualifications
In this role, the Patient Appointment Coordinator will obtain, verify, and input demographic, insurance and referring physician information as required, document messages electronically using appropriate medical terminology, triage calls per protocol and assist callers in a manner consistent with the Ideal Patient Experience approach and philosophy. The Patient Appointment Coordinator will be accountable for achieving performance and service targets and metrics.
Required Qualifications
- High School Diploma required
- Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
- Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
- Ability to balance multiple priorities and effectively handle challenging situations
- Excellent verbal communication skills
- Basic office skills including 35 wpm typing and 4500 key stokes an hour
- Ability to accurately and efficiently enter alpha numeric data on screen
- Ability to use personal computers and select software applications including Epic
- Successful completion of Cadence Scheduling system training and competencies
- Associate or Bachelor’s Degree preferred
- Knowledge of basic medical terminology
- Job Type/FTE: Full Time (1.0 FTE)
- Shift: Days – 8:30am-5:00pm
- Unit/Department: Burr Ridge Call Center
- CBA Code: 743 Clerical
Job Summary
JOB TYPE
Full Time
INDUSTRY
Hospital
SALARY
$38k-46k (estimate)
POST DATE
05/31/2024
EXPIRATION DATE
07/17/2024
WEBSITE
uchicagomedicine.org
HEADQUARTERS
JACKSON PARK, IL
SIZE
7,500 - 15,000
FOUNDED
1927
CEO
JACQUES S ABRAWOWICZ
REVENUE
$1B - $3B
INDUSTRY
Hospital
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