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OVERVIEW :
Established in 1957, UFCW and Employers Trust, LLC, also known as the Trust Fund Office, is one of the top 500 largest retirement funds (managing over $4.
2 billion in assets) in the USA. We administer health plans and pension benefits for over 230,000 participants at 116 employers throughout Northern California and Hawaii.
We serve the grocery food market and retail pharmacy industry consisting of essential workers from employers like Safeway, Save Mart, and Raley’s.
The Trust Fund Office administers several multiemployer plans; an employee benefit plan maintained under multiple collective bargaining agreements.
Our Taft Hartley plans are governed by strong Boards of Directors consisting of Union and Employer industry leaders (as Trustees) with a fiduciary focus and care for our Membership and their families.
Our mission is to provide exceptional benefit administration to those we serve : our Members, Dependents, Local Unions, Employers, and Service Providers.
WHAT WE ARE LOOKING FOR IN AN IDEAL CANDIDATE :
WE OFFER :
The adjacent Veranda Shopping Center (www.shopetheveranda.com) is within walking distance and has a variety of restaurants, retail, shopping, and events.
At UFCW & Employers Trust we pride ourselves on a culture of recognition, kindness, and authenticity. Our purpose is to provide exceptional benefit administration to those we serve while focusing on core values like Trust, Teamwork, Empathy and Innovation.
We are a team of inclusive, hardworking, emotionally intelligent, and humble individuals who deliver results. If you are looking for an excellent opportunity in a dynamic work environment, with a first-class benefits package, and opportunities to grow professionally in your HR expertise, UFCW & Employers Trust wants to hear from you! We are currently seeking a Health and Welfare Member Services Supervisor professional to join our winning team.
JOB SUMMARY
In conjunction with the Health and Welfare Member Services Assistant Manager, the Health and Welfare Member Services Supervisor is responsible for day-to-day supervision of Member Services within the Health & Welfare Department :
Member Services : A phone unit responsible for answering Health & Welfare benefits questions for active members, retirees, and providers.
The Health and Welfare Member Services Supervisor will ensure that the daily work distribution of their unit. This includes but is not limited to daily review of performance metrics for each area and timely communication of improvement needed with specified staff, identifying areas of business process improvement and recommending possible solutions, to include reviewing and ensuring accuracy of timecards before approving, adherence to collective bargaining provisions, and performance appraisal documentation on a daily basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Participates in creating testing scenarios to ensure upgraded programming matches Summary Plan Description language. Review of system upgrades or annual system workflows for efficiencies and quality.
May assign call back to staff for research and follow up or escalate call to Health & Welfare Member Services Assistant Manager if necessary.
Oversees follow-up processes until all inquiries / issues are resolved.
MINIMUM JOB REQUIREMENTS
PREFERRED QUALIFICATIONS
Experience in a collectively bargained environment.
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a standard office environment with possible minor inconveniences due to occasional noise, crowded working conditions, and / or minor heating, cooling, or ventilation problems.
While performing the duties of this job, the employee is required to :
Vision abilities required by this job include close vision and the ability to adjust focus. The employee is regularly required to lift and / or move up to 10 pounds and may occasionally be required to lift and / or move up to 30 pounds (such as a box of paper).
This position is subject to a pre-employment negative drug screen and satisfactory completion of a background check and reference checks.
Salary Range : $80,261-$108,560 per year.
Last updated : 2024-06-20
Full Time
$65k-88k (estimate)
06/21/2024
08/29/2024
ufcwtrust.com
NOVATO, CA
100 - 200
1958
MIKE BORSTEL
$500M - $1B
Explore job opportunities awaiting you at the Trust Fund Office! Whether you're looking to start a career or find a new employment opportunity, the TFO offers a variety of careers and great benefits. Proudly serving over 184,000 participants from over 144 employers in the grocery and pharmacy industry, we administer Health & Welfare and Pension benefits. With a team of 200 employees in two offices located in Concord and Roseville, the TFO is fun and fast paced. In business since 1958, this organization is driven on the value of providing the highest level and quality of service to our particip...ants. Check out our current job openings at the TFO and see how you can impact your career and enhance your skill set.
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