Position Summary

Under minimal supervision, this position is responsible for management and implementation of special financial, operational and performance projects with selected clinical departments.

This position participates on and leads the Time-limited Operational, Performance, and Strategy (TOPS) team consisting of a Medical Service Plan (MSP) analyst and a project manager focused on time limited specific engagements around analysis and problem-solving of operational, financial, and strategic challenges facing selected academic clinical department.

The Director of Special Projects will be responsible for development and implementation of strategies and tactics to improve and strengthen the financial, operational, and overall performance of the clinical department of focus.

A strong background in health care administration and finance, operationalexperience of ambulatory clinics and a knowledge of financial analysis and strategy related to medical services,optimizing clinic workflows, and business development is essential.

Duties & Responsibilities:

Strategic Planning, Goal Setting, and Communications

Determine, plan, and establish the strategic course to improve and strengthen the operational and financial performance of selected clinical departments.

Study trends, innovative approaches, to apply new concepts towards meeting organizational, financial, and strategic goals. 

Provide recommendations for right sizing provider scheduling and availability based upon clinical FTEs.

Attend all regularly scheduled Ambulatory Clinic Director meetings, Ambulatory Leadership meetings, Hospital Leadership meetings, Learning Development Institutes (LDIs), and monthly joint Clinic Medical Director (CMD)/Clinic Director (CD)/Chief Ambulatory Officer (CAO) meetings and daily safety operational huddles.

New Business Development

Review and providesinput into the modification of the clinic structure and its services to improveoperations and/or services.

Present proposals to ClinicalDepartmental Leadership and Ambulatory Services Administration.

Sharpen efficiencies, while boosting quality

Seize new growth opportunities

Identify opportunities to optimize clinical capacity, capture newvolume and create strategic alliances

Assess integration of clinical objectives with provider incentivecompensation arrangement.

Financial / Budgetary Responsibility

Review and analyze the annual budget for the clinic for opportunities to improve financialposition in conjunction with the TOPS team and the UIPG Chief Business Officer. Optimizestructure to support operations
Review and analyze the Clinic’s profit and loss, budget variances, and visit volumes.
Understand and utilize various management tools such as visit reconciliation, charge lag, Practice Profile, and MOTOR reports,as well as the medical group and Ambulatory KPI reports.
Perform feasibility and financial studies to determine value-added analysis, break even analysis, revenue generation, and return on the investment for all proposed new services or programs.
Assess revenue cycleprocesses and procedures for potential improvement, in conjunction with UIPG’sRevenue Cycle entity, WWT.
Design, develop and preparereports, present information to UIPG Leadership onongoing basis

Service Excellence

Identify opportunities to improve customer service, patient experience by addressing timely patient access, patient throughput and reductions in no-show rates. Utilize the UIH patient satisfaction management tool, review satisfaction scores regularly with CMD, identify and act on opportunities for improvement, and tracks progress.

In collaboration with CMD, establish a staffing plan for clinic site(s) and adjust the plan according to changes in volume to maintain a high level of labor productivity, bargaining unit contracts, and customer patient satisfaction.
Perform other related duties and participate on committees, work groups, and/or special projects as assigned.