Position Summary
This position will report to the IT manager of JACSW and will provide IT support to faculty and staff utilizing the service management system to manage helpdesk requests. This person will also work with other IT departments on campus to provide IT support to the college. This person will assist with monitoring and updating hardware and software to maintain the college's computing environment.
Duties & Responsibilities

End-user Support Technical specialists in the installation, maintenance, and operational support of personal computers and their applications.

Research, evaluate, and select personal computers, hardware, software, and related accessories.

Support client software and/or network-independent software on end-user systems.

Installs, repairs, and maintains computer system hardware pertaining to personal computers and/or end-user devices.

Perform standard maintenance tests and checks on the computer.

Resolves 'trouble tickets' representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

Helps design and implement networks.

Assists with appropriate backup and recovery processes for crucial data.

Assists colleagues, including remote employees, with IT support and/or the resolution of technical difficulties.

Help Desk Support Provides support to users of technology services provided by campuses, departments, or other organizational units in computers, local and campus-area networks, voice systems, and the applications associated with those systems.

Provide general user services such as preparing and processing trouble reports, general user training, and consulting. Services are typically performed at a central location apart from the users. Assists in conducting training for end users, students, and staff.

Computer Operation Support Provides support services on computer operations and the associated equipment, including legacy hardware and software platforms.

Monitor and record specific computer components and materials filed and produced electronically.

Customer Education Develops and delivers training in application and computer hardware, networking, operating systems, the general use of technology, and related program applications.

Involves needs assessment and course design for instructor-led and web-based job aids and tutorials. Develop tools for the assessment of training effectiveness.

Other duties as assigned.

Perform other related duties and participate in special projects as assigned.