The incumbent reports to the Director of Patient Access Services, who reports to the Associate Chief Financial Officer, who reports to Chief Financial Officer. Coordinates and manages all operations of the Patient Access Department and the Patient Access staff, using initiative, independent judgment and discretion concerning priorities.
Duties & Responsibilities:

• Accomplishes departmental human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves departmental operational objectives by contributing information and analysis to functional strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
• Meets departmental financial objectives by estimating requirements; making recommendations for the annual budget; scheduling expenditures; analyzing variances; implementing corrective actions.
• Assures accuracy of patient data and fiscal information by reviewing audits and other reports of patient data and fiscal information, including but not limited to Epic reports.
• Enhances patient care delivery system by providing departmental function interface with clinics and professional staff.
• Serves and protects the hospital community by ensuring adherence to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
• Monitors and coordinates staff compliance to UIC, State and departmental mandatory in-service/training and competencies.
• Analyzes organizational unit structure and functions to determine adequacy of existing organizational structure, eliminate duplications and non-essential activities, and clarify organizational relationships, with responsibility for recommending revisions in activities, organizational relationships, lines of authority, division of work, and similar operational matters.
• Maintains professional and technical knowledge by attending educational workshops and conferences; reviewing professional publications; establishing personal networks; participating in professional societies.
• Accomplishes the hospital's goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Perform other related duties and participate in special projects as assigned.