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**Customer Service Department Manager**
**Customer Service Department Manager**
Job ID: R221030
Location: Coppell, Texas
**Customer Service Department Manager
Starting from $75,000 to $85,000 per year**
**Texas Branch**
**980 W. Bethel Rd., Coppell, TX 75019**
Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.
**Available shifts**
Various shifts available with set schedules.
**Position Responsibilities**
* Manage daily operations of some departments in Customer Service.
* Assist in setting and monitoring performance standards and quality.
* Work with Operations and Workforce Management to determine staff hours and number of personnel required.
* Review daily and weekly reports and make recommendations for improving productivity and efficiencies.
* Coach and develop team leads and / or trainers to ensure customer service excellence and a strong company culture.
* Audit phone, email, chat and other customer interactions.
* Partner with other departments to ensure customer needs are met.
* Manage disciplinary processes, complete performance reviews and make hiring decisions for customer service reps.
* Perform process audits to ensure adherence to procedures and recommend process improvements.
* Handle escalated customer issues and provide weekly function support for customer interactions.
**Minimum Requirements**
* Bachelor's degree.
* 3 to 5 years customer service management experience.
* Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
**Benefits**
* Complete insurance coverage includes medical, dental, vision and more.
* 401(k) with 5% employer match.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
* Bonus programs that include annual performance, sales goals and profit sharing.
**Employee Perks**
* Best-in-class, clean, modern facilities.
* First-class fitness center.
**About Uline**
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!
Full Time
$110k-142k (estimate)
07/01/2024
07/18/2024
uline.com
ALLENTOWN, PA
3,000 - 7,500
1980
Private
GEORGE EVANEGO
$1B - $3B
Wholesale
Uline is a distributor of shipping boxes, poly bags and janitorial products for the food packaging and healthcare sectors.