**Customer Service Department Manager**

**Customer Service Department Manager**

Job ID: R220668

Location: Kenosha, Wisconsin

**Customer Service Department Manager

Starting from $75,000 to $85,000 per year**

**Kenosha Branch

12355 Uline Way, Kenosha, WI 53144**

Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

**Available shifts**

24/7 operation - various shifts available with set schedules.

**Position Responsibilities*** Manage daily operations of some departments in Customer Service.

* Assist in setting and monitoring performance standards and quality.

* Work with Operations and Workforce Management to determine staff hours and number of personnel required.

* Review daily and weekly reports and make recommendations for improving productivity and efficiencies.

* Coach and develop team leads and / or trainers to ensure customer service excellence and a strong company culture.

* Audit phone, email, chat and other customer interactions.

* Partner with other departments to ensure customer needs are met.

* Manage disciplinary processes, complete performance reviews and make hiring decisions for customer service reps.

* Perform process audits to ensure adherence to procedures and recommend process improvements.

* Handle escalated customer issues and provide weekly function support for customer interactions.

**Minimum Requirements**

* Bachelor's degree.

* 3 to 5 years customer service management experience.

* Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

**Benefits**

* Complete insurance coverage that includes medical, dental, vision and more.

* 401(k) with 5% employer match.

* Paid holidays and generous paid time off.

* Tuition Assistance Program that covers professional continuing education.

* Bonus programs that include annual performance, sales goals and profit sharing.

**Employee Perks**

* Best-in-class, clean, modern facilities.

* First-class fitness center.

* Beautifully maintained walking trails.

**About Uline**

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!