COMPANY OVERVIEW

Ultimate Home Services, LLC is a Full-Service Flooring Installation Company that was established in 2008. Through partnership, teamwork, and providing exceptional customer service while delivering seamless installations experiences to the Lowe’s customer, Lowe’s and Ultimate Home Services has grown a relationship to where Ultimate Home Services offers installation services to over 200 Lowe’s stores spanning over 12 states.

JOB OVERVIEW

A Scheduling Assistant will need to have a strong attention to detail and excellent communication skills as they schedule and assign install appointments based on project timelines, workflow and work schedules.

KEY RESPONSIBILITIES AND DUTIES

Core responsibilities for this position include but are not limited to:

• Preparing work to be processed by gathering, sorting, organizing and recording data, information and documents

• Maintain production standard quota of 60 jobs scheduled per day.

• Uphold high level of service quality evaluated via periodic call monitoring

• Provide excellent customer service via phone conversation, live chat support, and email

• Receive inbound and outbound phone calls throughout the day

• Resolve complaints in a timely manner by investigating issues as they arise

• Maintain quality service by monitoring standards and advising manager of potential issues

• Schedule installations/services

• Ability to operate and multi-task with computerized scheduling system(s)

• Create a strong business relationship with business partners and sales teams

• Reviewing documents that are handled on a daily basis correctly

• The ability to handle other duties as assigned

MINIMUM QUALIFICATIONS

• High school diploma or GED equivalent

• Must be 18 years or older

• 2 years working in a scheduling environment

• Strong analytical and organization skills

• Keen attention to detail with an ability to spot errors

• Excellent time-management and multi-tasking skills

• Customer service and quality focused

• Proficiency in MS Office and ability to learn other software program

• Ability to work with varying seniority levels, including staff, managers and external partners

• Experience in flooring or general construction is a plus

• Must be able to remain in a stationary position 50% of the time

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Flooring Install Comprehension: 1 year (Preferred)
• Office/Scheduling: 2 years (Required)

Ability to Relocate:

• Worthington, OH 43085: Relocate before starting work (Required)

Work Location: Hybrid remote in Worthington, OH 43085