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Duties & Responsibilities:
* 80% - Program Support
* Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
* Maintains departmental productivity and quality standards.
* Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction.
* Serves as a resource for other team members.
* 15% - Administrative Support
* Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
* Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
* Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
* Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery.
* Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures.
* 5% - Completes other projects and duties as assigned.
Minimum Qualifications:
* High School diploma or equivalent required.
* 6 months of experience in a call center capacity required.
* Typing speed of 35 words per minute (WPM) required.
* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Preferred Qualifications:
* 6 months of Medi-Cal/Medicaid or health services experience.
Required Licensure / Certifications:
* N/A
Knowledge & Abilities:
* Develop rapport and establish and maintain effective working relationships with
Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
* Work independently and exercise sound judgment.
* Communicate clearly and concisely, both orally and in writing.
* Work a flexible schedule; available to participate in evening and weekend events.
* Organize, be analytical, problem-solve and possess project management skills.
* Work in a fast-paced environment and in an efficient manner.
* Manage multiple projects and identify opportunities for internal and external collaboration.
* Motivate and lead multi-program teams and external committees/coalitions.
* Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
Physical Requirements (With or Without Accommodations):
* Ability to visually read information from computer screens, forms and other printed materials and information.
* Ability to speak (enunciate) clearly in conversation and general communication.
* Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
* Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
* Lifting and moving objects, patients and/or equipment 10 to 25 pounds
Work Environment:
If located at the 500, 505 Building or a remote work location:
* Work is typically indoors and sedentary and is subject to schedule c To apply please email your resume to jagonzalez@ultimatestaffing.com
Full Time
Wholesale
$42k-53k (estimate)
06/15/2024
07/11/2024
ultimategroup.uk.com
KEIGHLEY
25 - 50
2002
MARK JAMES NAISBITT
$10M - $50M
Wholesale
The job skills required for Customer Service Representative-730 include Customer Service, Call Center, Microsoft Office, Flexibility, Leadership, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative-730. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative-730. Select any job title you are interested in and start to search job requirements.
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