Job Description

Entry-Level Call Center Representative

Denver, CO - MUST BE LOCATED IN CO

Pay: $20-$22/HR

Schedule: M-F // 8am to 5pm // 100% in office

Position Overview: Our client is currently seeking enthusiastic and customer-focused individuals to join our team as Entry-Level Call Center Representatives. This position will involve providing exceptional service to our customers over the phone, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

1. Customer Service: Answer inbound calls from customers promptly and professionally, addressing their inquiries, resolving issues, and providing information about products or services.

2. Communication: Clearly and effectively communicate with customers to understand their needs and provide appropriate solutions, ensuring a high level of customer satisfaction.

3. Problem Solving: Analyze customer concerns and troubleshoot problems effectively, escalating complex issues to senior team members or supervisors when necessary.

4. Data Entry: Accurately record customer information, interactions, and transactions into the company's database or CRM system.

Qualifications:

- Excellent verbal and written communication skills.

- Strong interpersonal skills and a customer-focused attitude.

- Ability to remain calm and professional in challenging situations.

- Basic computer skills and familiarity with CRM systems or call center software (training will be provided).

- Ability to multitask and prioritize tasks effectively.

- Previous customer service experience is preferred but not required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.