Job Description

We have an exciting opportunity for a Customer Service Representative with a manufacturing company in Frederick, Maryland. As the Customer Service Representative, you will play a vital role in ensuring clients' needs are met with professionalism and efficiency. You will serve as the primary point of contact for customer inquiries, concerns, and feedback!

This is a direct hire, permanent opportunity. Fully on site in Frederick, MD. Compensation is $20-$24 per hour depending upon experience.

Key Responsibilities:

• Respond promptly and courteously to customer inquiries via phone, email, and in-person interactions.
• Assist customers with product information, pricing, and availability.
• Process orders, quotes, and service requests accurately and efficiently.
• Coordinate with internal departments to address customer concerns and resolve issues promptly.
• Maintain a thorough understanding of company products, services, and processes.
• Keep detailed records of customer interactions and transactions in our CRM system.
• Follow up with customers to ensure satisfaction and gather feedback for continuous improvement.
• Collaborate with sales and operations teams to support customer needs and drive revenue growth.
• Identify opportunities to enhance the customer experience and contribute to process improvements.

Qualifications:

• Previous experience in customer service or a related field preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• High school diploma or equivalent required; additional education or training is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.