Job Description

Ultimate Staffing is engaged in a direct hire search for a mid-level Manager with Project Management experience. This position is located in the Galleria area and will maange a team of 15 call center representatives. This role is also responsible for working closely with clients. To be successful, you will need strong people mangement skills, extensive project management skills, strategic thinking/solutions skills and a high level of integrity.

Requirements:

• Mangement experience - 4 years
• Project mangement experience- 4 years
• MS Office skills including Word, Excel, Outlook and Adobe
• Ability to work in a fast-paced environment
• Excellent communication skills
• Experience allocating resources
• Proven personal accountability
• Extensive business customer service/support experience
• Ability to make quick decisions
• Leadership skills/experience

Responsibilities:

• Manage multiple projects
• Cross training team members
• Manage resources
• Provide excellent customer service
• Responsible for assigned clients
• Resolving customer complaints
• Recommend process improvements
• Work with upper management and C-suite level executives

If you are a match for the requirements above, please apply today!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.