Responsibilities:

- Provide exceptional customer service to clients via phone, email, and chat

- Assist customers with inquiries, concerns, and requests in a professional and timely manner

- Perform data entry tasks accurately and efficiently

- Analyze customer needs and provide appropriate solutions or recommendations

- Upsell products or services to customers when applicable

- Conduct outbound calling campaigns to follow up with customers or promote new offers

Requirements:

- Previous customer service experience preferred

- Excellent verbal and written communication skills in both English and Spanish (Preferred, but not required)

- Strong problem-solving skills and ability to think analytically

- Proficient in data entry and computer navigation

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

This position is part-time. You will work 3 days a week (flexible) and be on call either every other weekend or one day every weekend.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Please submit your resume for consideration. We look forward to reviewing your application!

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 30 – 35 per week

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Ability to Relocate:

• Gadsden, AL 35903: Relocate before starting work (Required)

Work Location: In person