Job Description: House Account Manager

Location: San Juan Capistrano, CA

Position: House Account Manager (Working with Existing Clients)

Status: Temp-to-Hire (Start on Monday)

Pay: $22-25/hour

Interview Process: One Zoom Interview

Schedule: Monday - Friday, 8:00 AM - 4:30 PMPosition Overview

We are seeking a detail-oriented and proactive House Account Manager to join a great company in San Juan Capistrano, CA. This is a temp-to-hire position with an immediate start, offering an excellent opportunity to manage and nurture relationships with existing clients. If you have experience in account management and a knack for customer service, we would love to hear from you!Key Responsibilities

• Pricing Updates: Regularly update and manage pricing information for clients and vendors.
• Contractual Work: Handle and manage contracts efficiently, ensuring compliance and proper documentation.
• Customer Service: Provide exceptional customer service, maintaining strong, positive relationships with house accounts.
• Organization: Maintain a structured and organized approach to manage tasks, responsibilities, and communication.
• Email Etiquette: Communicate professionally and effectively with vendors and clients via email, maintaining a courteous and clear tone.
• Operational and Sales Support: Collaborate closely with operational and sales teams to ensure seamless processes and support business objectives.
• Issue Resolution: Proactively address and resolve issues, such as damaged filters, including sourcing vendors for repairs and communicating new pricing to clients.
• Proactive Account Management: Organize and manage the process of reaching out to house accounts, ensuring regular contact and support rather than waiting for client initiation.

• Experience: Previous experience in account management, customer service, or related roles is highly preferred.
• Technical Skills: Familiarity with Foundation, Bluebeam, and HubSpot is a plus.
• Communication: Strong written and verbal communication skills, particularly in a professional setting.
• Problem-Solving: Ability to think critically and resolve issues effectively, maintaining client satisfaction.
• Team Collaboration: Strong teamwork skills, with a collaborative approach to working with both operational and sales teams.
• Initiative: A proactive approach to managing accounts and resolving issues

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.