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Our client located in Carlsbad, CA is looking to expand their brand new call center with 2 call center agents. This is a fantastic temp to hire opportunity with a fast growing company.
POSITION SUMMARY:
Answer incoming calls and place outbound calls to patients and doctor's offices, answer inquiries and questions, handle health insurance information, provide information, create leads, and book appointments with doctor offices.
ESSENTIAL JOB FUNCTIONS INCLUDED BUT NOT LIMIT TO:
Answer calls and respond to emails.
Handle customer inquiries both telephonically and by email. Research required information using available resources. Manage and resolve patients' inquiries.
Provide customers with skin therapy and service information. Update existing patients' data.
Identify and escalate issues.
Route calls to appropriate resources when applicable. Follow-up patient calls.
Document all call information according to standard operating procedures. Create leads, book appointments.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Full Time
$46k-57k (estimate)
06/15/2024
06/30/2024
ultimatestaffing.com
LAWRENCEVILLE, GA
500 - 1,000
2012
TIM CHRISTY
<$5M
Business Services
Ultimate Staffing provides administrative, clerical, customer service and light industrial staffing services on a project or full-time basis. We are the preeminent staffing services company, recognized as a creative industry leader, equally fulfilling the diverse needs of our customers, Ambassadors and coworkers.
The following is the career advancement route for Bilingual Call Center Agent positions, which can be used as a reference in future career path planning. As a Bilingual Call Center Agent, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Call Center Agent. You can explore the career advancement for a Bilingual Call Center Agent below and select your interested title to get hiring information.