Job Description:

• Staff Management: Manages staffing to align with dynamic business schedules.
• Telesales Oversight: Supervises all Telesales activities and guides the development and review of Telesales Representatives, holding regular performance meetings.
• Training: Trains Telesales Representatives to ensure effective performance.
• Professional Development: Promotes staff training in systems, sales, and industry knowledge.
• Workflow Management: Delegates responsibilities and prioritizes projects to oversee workflow.
• Floor Support: Provides support in the Telesales center, answering questions and managing workflow.
• Campaign Management: Ensures campaigns and tasks are completed efficiently and correctly as per requirements.
• Objective Planning: Plans and implements daily, weekly, and monthly objectives for the Telesales Department.
• Interdepartmental Coordination: Updates other departments on the progress of tasks and assignments.
• Data Reporting: Collects and presents monthly procurement data to management.
• Consulting and Support: Assists with challenging Telesales situations and performs Telesales functions as needed.
• Professional Representation: Represents the company professionally.
• Business Development: Generates new business and maintains relationships with businesses and corporations.
• Training and Meetings: Attends required trainings, workshops, and meetings.
• Staffing Levels: Ensures adequate staffing levels are met.
• Conflict Resolution: Resolves partner and staffing concerns professionally.
• Other Duties: Completes additional tasks as assigned by the Director of Operations.

• Team Supervision: Two Telesales Managers directly supervise 12-30 employees in the Telesales Department.
• Policy Compliance: Supervises in accordance with organizational policies and applicable laws.
• HR Functions: Responsible for interviewing, hiring, training, planning, assigning work, appraising performance, rewarding, disciplining employees, and resolving problems.

• Experience: 2-4 years of call center management experience required; 2-4 years of sales and customer service experience preferred.
• Education: High school diploma or GED.
• Leadership: Proven leadership ability and a successful track record with a call center team.
• Compliance Knowledge: Excellent knowledge of applicable advertising laws and branding compliance.
• Project Management: Experience developing implementation plans, communicating change effectively, and managing multiple deadlines.
• Multitasking: Excellent judgment and discretion; ability to handle multiple priorities, meet deadlines, and manage work-related stress.
• Technical Skills: Knowledge of relationship and contract management systems; proficiency in Word and Excel; and familiarity with Outlook for email and internet software.

Additional Info:

• Pay rate: $75k-$85k
• Schedule: 8:30am - 5pm Mon - Friday
• Location: 100% in office

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.