We are seeking a motivated and client focused Client Service Team Lead/Supervisor to join our dynamic team, located in Manchester, NH. The ideal candidate will be a hands-on leader that fostered a dynamic team environment. This key role will oversee the daily functions of our client call center and is responsible for the supervision and operational management within the call center. We are seeking a highly driven, collaborative, client focused leader to join our team!

SCHEDULE: Second shifts opening

SALARY: $23 -$25/hourly DOE and shift

LOCATION: Manchester, NH (on-site)

WHAT YOU'LL DO:

• Oversee the daily operations of our client contract center, ensuring seamless functioning 24/7/365.
• Inspire and hold accountable a diverse team, fostering motivation and accountability.
• Determine optimal staffing levels across all shifts, training, coaching, counseling, and driving a client focused environment.
• Conduct assessments of call center needs, conduct performance reviews, and uphold customer service standards.
• Lead by example, engaging with both clients and colleagues to instill confidence through strong attention to detail, a sense of urgency, and diligent follow-up.
• Address and document customer and departmental complaints, resolving issues effectively.
• Proficiently handle challenging and escalated client calls.
• Identify opportunities to enhance operational efficiency and effectiveness, implementing industry best practices and facilitating their integration.

WHAT YOU'LL NEED:

• Driven self-starters, adept at multitasking and organization, with a knack for managing multiple priorities.
• Exceptional interpersonal skills, along with the ability to communicate effectively with both employees and clients.
• Knowledge of call center management is a must, operations, and quality processes is essential.
• A proven track record of optimizing staff performance, nurturing talent, and demonstrating strong leadership qualities.
• A solid foundation in technically, coupled with a willingness to familiarize oneself with new hardware and software applications.