Responsible for handling and documenting incoming client calls, processing payments, resolving client concerns, and placing client catalog orders.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Manage all phone calls and payments in an accurate, timely, and courteous manner.
Meticulously document all phone calls and emails into the client database system
Provide follow-up as necessary to ensure inquiries and concerns are resolved in a timely manner.
Process payments, including documentation of all payment information into our client database system with great attention to detail.
Taking the extra mile to engage customers, building sustainable relationships of trust through open and interactive communication.
Maintaining Heritage's excellent customer satisfaction standards by providing accurate, valid and complete information by using the right systems and tools
Manage client catalog orders and incoming auction bids.
Work extended hours and weekends at least twice a month (required)
Other duties may be assigned.
EDUCATION & EXPERIENCE:
High school diploma required.
Must have 2 years of experience in customer service.
Must have 2 years of experience with email and chat communications.
Proficiency in Microsoft applications, specifically Outlook and Excel
Must have excellent verbal and written communication skills.
Must have excellent phone presence and interpersonal skills.
Must have critical thinking skills, good judgment and problem-solving skills.
Ability to multitask with great time management and organizational skills.
Must have a positive attitude with exceptional client service skills.
LANGUAGE SKILLS:
Multilingual is a plus.

WORK ENVIRONMENT:
Individuals must be able to work independently in a fast-paced environment.
Must be able to lift up to 25 lbs. occasionally.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Training will last approximately six weeks. The temporary schedule will be set from 8:00 AM - 4:30 PM and will shift to 8:00 AM - 5:00 PM once training has been completed. CSRs will be required to work from 8 AM - 6 PM on Mondays, twice a month.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.