Operations Porcessor in Old Town Scottsdale, AZ

Position Summary:

This position works to provide superior customer service; receives, analyzes and processes day-to-day business transactions efficiently while meeting the expectations of customers and departmental KPIs. Follows internal operating procedures, business processes and policies

Essential Duties and Responsibilities:

• Provides superior customer service through various channels, i.e. voice, email, chat, etc., by interacting with internal and external customers in a professional, courteous and ethical manner
• Processes, resolves, and documents routine customer transactions through completion; Researches, analyzes, provides complete and accurate information and solutions
• Tracks work progress as needed
• Complies with established operations policies, guidelines, procedures and practices
• Meets individual and team targets for phone and performance metrics

Education

High School Diploma or equivalent

Experience

One to two years of related customer service experience. Experience in inbound call transactional work desired. Experience within a dealership or related to the vehicle service contract industry preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.