What are the responsibilities and job description for the Install Service Technician (Dallas/Travel) position at Ultimate Technologies Group?
The Company
Ultimate Technologies Group is a family-owned audio-visual technology company headquartered in Fishers, IN. UTG was founded in 2017 by co-owners Will and Tiffany O’Brien. Our purpose is to design, install, and service complex, high-performance, reliable AV technology commercially and globally. We focus on providing an easy user interface and industry-best service. We make virtual hybrid communication simple and consistent to help organizations communicate their stories with interactive digital experience centers. What differentiates UTG from the others is our obsession with matching our customers’ sense of urgency for rapid and effortless service. To accomplish this, we hire only the best talent - a mix of technical and interpersonal skills, with the desire and potential to grow to higher levels in the future to keep up with our growth. Our model has been well received and has fueled growth and loyalty with a customer retention rate of over 99%!
Company Culture
UTG's culture is distinct, emphasizing our values of service, constant experimentation, and transparent communication. We provide a motivating and collaborative environment in which team members can reach their full potential. Some of the celebrations and benefits you can look forward to are:
- Earned Best Places to Work 6 consecutive years!
- Performance-based, above-market pay
- Annual increases & bonuses
- Full benefits
- Stock ownership
- Phone reimbursement
- Internal promotions prioritized
- Summer and Christmas party
- Chili cook-off
- Service day
- Semi-casual attire
The Role
We are seeking a highly qualified and flexible Install Service Technician to join our team at UTG. This individual will play a crucial role in the growth of our market, primarily focusing on the Dallas area while frequently traveling out of state. The ideal candidate will excel in both AV installations and service, providing exceptional support and expertise to our clients.
Responsibilities
- Perform installation, maintenance, and repair of AV equipment and systems.
- Ensure all installations meet company standards and client specifications.
- Diagnose and troubleshoot technical issues with AV systems and provide effective solutions.
- Collaborate with project managers and other team members to ensure timely completion of projects.
- Maintain accurate documentation of service and installation activities.
- Provide excellent customer service and support to clients.
- Travel frequently out of state to perform installations and service as required.
Competencies
Must-Haves
- 5 Years AV Technician Experience
- Commercial Audio-Visual Installation Experience
- Strong Technical Knowledge of AV Equipment and Systems
- Crestron and Biamp Experience
- Customer Service Experience
- Exceptional problem-solving and troubleshooting skills
- Valid Driver's License
- Willingness to Travel Frequently
Nice-to-Haves
- Crestron and Biamp Certifications
- Bachelor's Degree
Soft Skills
- Ability to Work Independently
- Excellent Communication and Interpersonal Skills
- Reliable
If you are a motivated and experienced audio-visual professional with a passion for technology and delivering outstanding service, we encourage you to apply for this exciting opportunity.
