WHEAP Reception /Screener Job Responsibilities:

• Answer multi-line phone system and relay calls to the appropriate party, schedule appointments for program applicants/participants to meet with staff members and/or provide direction to appropriate partner agency staff or other community resources in a professional manner.
• Responsible for updating/organizing all program documents and outreach materials such as intake files, confidential documents, uploads documents into the system. This includes translating documents. 
• Assess client's immediate needs, and direct applicants to appropriate services and/or programs.
• Assists in the preparation of staff meetings, outreach events, and other related meetings. 
• Open, sort, and distribute incoming correspondence, including faxes and email. 
• Receives visitors and program applicants/participants in a customer-oriented manner, gives program information to callers and visitors and directs to appropriate staff member. 
• Maintains supplies and inventory by checking stock to determine inventory level, anticipating needed supplies, submitting orders to the manager or supervisor in a timely manner and verifying receipt of supplies ordered.
• Assists in coordination of planned activities, workshops, conferences, travel arrangements, venue arrangements.
• Provide technical assistance, training and support to new staff as needed.
• Attend meetings, conferences, workshops, and performs special projects and other related duties as assigned.

WHEAP Reception /Screener Job Qualifications:

• High School Diploma (or equivalent) supplemented by post-secondary education, or equivalent related training in the social services field.
• Minimum of six months of work experience in customer service or related industry. Demonstrated ability either through education and/or experience, knowledge of corporate office protocol, and customer service-oriented practices and procedures.
• Bilingual Spanish/English (or Rohingya, Burmese or/or Arabic) PREFERRED.
• Demonstrated ability to speak clearly, pleasantly, and courteously, and must possess good listening/comprehension skills. 
• Must possess good organizational skills and have the ability to retain program facts and share them with visitors and applicants for services.
• Proficient in Microsoft Office Suite, with demonstrated ability to type a minimum of 50 words per minute.
• Must have reliable transportation, a valid Wisconsin driver's license, adequate vehicle insurance and be able to travel within the state of Wisconsin. 

Work Environment, Physical, and Sensory Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions. 

Physical Demands: 

• Employee is frequently required to stand, walk, sit, bend. 
• Occasionally required to lift and /or move up to 30 lbs.
• Occasionally required to drive.
• Frequently exposed to moderate temperature generally encountered in a controlled and uncontrolled temperature environment.
• Noise level in this work is usually quiet to moderate.

Tools & Equipment Used:

• Phones, computer system, web-based software.
• Fax machine, scanner, copy machine. 
• First aid equipment, fire extinguisher. 

 Usage varies by position. 

Additional Eligibility Requirements:

Employment with UMOS is contingent upon successful completion of a criminal background check prior to commencing. 

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.