We're a results focused, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our Conversion Intelligence platform helps you grow smarter.
Our team's technical expertise and creativity work together to drive our mission forward every day. We strive to be a workplace of inspired minds by fostering an environment where innovative thinking is encouraged, and where everyone is given the opportunity to grow and contribute to the achievement of their goals. We aim to continue being an innovative and inspiring company that both our customers and employees admire—and we invite our future team members to join us!
About The RoleOur purpose in Customer Experience is to help our customers grow smarter and make their experience effortless.
We're looking for committed team players who prioritize seamless customer experiences. This involves support across various channels and methods, always tailored to customer needs and company goals. Whether driving revenue or enhancing satisfaction, our focus is on customer and business success. As adaptable team members, we ensure smooth experiences at every touchpoint. As a Service Support Specialist, you'll lead in delivering exceptional support. From personalized assistance to product insights, you'll ensure customer satisfaction and team success.
Please note: The standard work schedule for this role is typically Monday to Friday; however, there may be occasional requirements to work on *weekends, holidays, or at different times from your usual shift. This flexibility is necessary to prioritize our department's primary objective of providing support to our customers as promised across various channels.

• As a remote company, we acknowledge that employees may work from locations with differing regulations and holidays that may affect their availability. We're dedicated to accommodating these differences, fostering a flexible work environment that respects individual circumstances and local laws.
• This role will be open for application until September 3rd, 2024

What you'll be doing: Customer Support Excellence:

• Provide support across various channels, ensuring timely solutions and positive interactions that leave customers satisfied.
• Empathize with customers, understanding their perspective to provide empathetic and effective support, while simplifying complex technical issues for enhanced problem-solving, and demonstrating persistence and resourcefulness in tackling new challenges to meet unique customer needs and find innovative solutions.
• Ensure clarity and effectiveness in interactions through proficient written communication, fostering positive experiences and enhancing the customer experience.

Continuous Improvement and Teamwork:

• Contribute to team resources and documentation, ensuring accuracy and accessibility of information, and fostering a supportive team culture and growth-oriented environment through knowledge sharing, peer coaching, and shadowing.

Performance and Accountability:

• Drive positive outcomes by meeting and exceeding individual performance metrics, taking initiative, and owning your performance results and outcomes, while remaining flexible and adaptable in dynamic environments.
• Commit to continuous growth by actively seeking opportunities to learn and improve, embracing new technologies, and supporting teammates through transitions, while continuously improving skills and knowledge to enhance work quality and productivity.

A little bit about you:

• Empathy: You empathize with customers, understanding their perspective to provide empathetic and effective support.
• Problem-solving: As a problem-solving enthusiast, you relish the challenge of meeting unique customer needs and finding innovative solutions.
• Communication: Proficient in written communication, you ensure clarity and effectiveness in interactions, fostering positive experiences.
• Persistence and Resourcefulness: Your persistence and resourcefulness shine as you tackle new challenges with creativity and determination, never giving up until a solution is found.
• Drive for Impact: Driven by impact, you find fulfillment in making a difference for customers and the team, seeing each interaction as an opportunity to contribute positively.
• Adaptability: Adaptive to change, you embrace new technologies and support teammates through transitions, maintaining a positive attitude and fostering resilience.
• Continuous Learning: Committed to continuous growth, you actively seek opportunities to learn and improve, recognizing that personal development is key to professional success.
• Initiative: You take initiative, owning your performance results and outcomes, demonstrating accountability and responsibility for your work.
• Flexibility: Flexible and adaptable, you excel in dynamic environments, readily assisting wherever customers need support the most.

What's in it for you:💵 Compensation range

• $47,890 - $54,000

🤝 Flexibility and time off
🩺 Health and wellness
🎓 Growth
🌟 More perks!
Share our values:

• Customer First
• Bias for Action
• High Velocity Decision Making
• Value Individuality
• Results Focused

Unbounce Values Individuality!At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where Unbouncers can do the best work of their careers. We're bolder and more brilliant together.
We're dedicated to ensuring each Unbouncer feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We're committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.
We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we're taking action against unequal pay in our community through leading the #PayUpforProgress movement.
If you require any accommodations or support during the recruitment process, please email us at careers@unbounce.com.