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Summary:
Under general supervision, the return scheduling team coordinates and oversees complex scheduling, maintains daily reports, participates in projects and operation support. They help develop departmental and program standards, provide professional assistance to physicians, nursing, clinics, and management staff. The admin coordinator may be tasked with providing guidance and making suggestions toward daily operations.
Responsibilities:
1. Provide training support for current and new hires
2. Completing the check-out process for all patients
3. Maintain daily End of Day report for assigned disease group
4. Maintain No Show, Cancel Visit, and Reschedule report as outlined in the department's guidelines
5. Cross-training and cross coverage with other disease groups as needed
6. Complex coordination of appointments for patients
7. Scheduling from internal requests
8. Maintaining workqueue scheduling requests for assigned disease group.
9. Answering incoming calls and returning calls from voicemail
10. Participate in department quality improvement activities
11. Attend daily morning huddle and monthly staff meetings
12. Assist in maintaining employee timecards
Other Information
Other information:
Education Requirements:
•High School diploma or GED
Licensure/Certification Requirements:
•No licensure or certification required.
Professional Experience Requirements:
•Three (3) years of clerical or administrative experience.
•If Bachelor's degree, one (1) year of clerical or administrative experience.
•If Associate's degree, two (2) years of clerical or administrative experience.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Oncology Return Patient Access
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $20.03 - $28.52 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.