1 Administrative Specialist - SOM Psychiatry - Call Center Team Job in Chapel Hill, NC
UNC Health is Hiring an Administrative Specialist - SOM Psychiatry - Call Center Team Near Chapel Hill, NC
Department of Psychiatry – Call Center Team Scheduled Work Hours: 8:00 a.m. – 4:30 p.m. (M-F Days) SummaryUnder general supervision of the CCT Supervisor, the Administrative Specialist will take incoming calls from return patients requesting appointments and information. In addition, the CCT team provides excellent customer service, completes documentation of calls, schedules from electronic requests, maintains daily reports, participates in projects and operation support, assist with development of departmental and program standards, and provides professional assistance to physicians, nursing, clinics, and management staff.
Responsibilities
- Greeting and assisting all patients from incoming and outgoing calls
- Scheduling patient requested appointments from calls and electronic requests
- Scheduling appointments from clinical team electronic requests
- Maintaining daily/weekly reports as outlined in department guidelines
- Mailing any required documents to patients
- Reviewing and responding to emails
- Answering incoming calls and returning calls from voicemails
- Participating in department quality improvement activities
- Attending staff meetings as needed
- Communicating with direct and indirect team members to problem solve as a unit
- High School diploma or GED
- No licensure or certification required.
- Two (2) years of clerical or administrative experience
- If Bachelor's degree, no years of clerical or administrative experience
- If Associate's degree, one (1) year of clerical or administrative experience
- Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Entity: UNC Faculty Physicians
Organization Unit: SOM Psychiatry
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.20 - $25.86 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This is a State position employed by UNC Health Care System.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Job Summary
Full Time
Hospital
$46k-57k (estimate)
05/29/2024
07/20/2024
www.unchealthcare.org
Morrisville, North Carolina
15,000 - 50,000
Tom Murray
<$5M
Hospital
Related Companies
About UNC Health
The UNC Health Care System is a not-for-profit integrated health care system, founded in 1998, owned by the State of North Carolina and based in Chapel Hill. It exists to further the teaching mission of the University of North Carolina and to provide state-of-the-art patient care. A distinguishing characteristic of UNC Health Care is its association with the UNC-Chapel Hill School of Medicine, a nationally eminent research institution. This relationship gives UNC Health Care a powerful pathway for moving the results of biomedical research from medical school laboratories to patient care settin...gs. UNC Health Care has been granted broad powers by the North Carolina General Assembly to assure its management flexibility and competitiveness in a rapidly changing health care business environment. The enterprise is governed by a board of directors appointed by the University of North Carolina.
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