2 Financial Assistance Specialist Jobs in Chapel Hill, NC
UNC Health is Hiring a Financial Assistance Specialist Near Chapel Hill, NC
Job SummaryFinancial Eligibility Specialist perform a variety of complex functions related to processing patient financial assistance applications. Functions include process applications per the Patient Financial Assistance policy, screen patients for financial assistance and NC Medicaid eligibility, complete patient registration for new patients, answer patient questions related to the program, and respond to customer service requests through MY UNC Chart and inbound customer service call center.
Description Of Job Responsibilities
- Receive financial assistance applications and corresponding financial documents. Scan, download, and index patient documents into the Epic financial assistance module received by mail, eFax, and My UNC Chart.
- Create accurate patient registration records in Epic for unestablished patients that submit patient financial assistance applications for consideration prior to receiving care.
- Process and determine appropriate outcomes of Patient Financial Assistance applications. Analyze and verify income documents to objectively determine applicable income and assets per policy. Provide timely communication to patients via mail and My UNC Chart on the status and outcome of the application.
- Accurate and timely documentation of processing activities and patient communication in the Epic Financial Assistance Module.
- Communicate effectively with patients by phone, My UNC Chart messaging, or in person to screen for Medicaid eligibility, obtain additional documents to determine an outcome, and answer questions about the program and other payment options.
- Review cases for catastrophic charity care eligibility that are denied for traditional financial assistance program.
- Work with multiple hospital departments, clinics, and community agencies to expedite financial assistance applications as needed.
- Respond to customer relationship management requests received from patients who are inquiring about the financial assistance program and their application.
Other InformationEducation Requirements:
- High School diploma or GED
- None.
- Two (2) years of experience working in hospital/clinical services access or billing and collections insurance.
- Two (2) years of experience in Hospital or Physician Revenue Cycle related roles (Authorization, Billing, Follow-Up, Patient Access, Call-Center, or Collections).
- Excellent interpersonal, verbal and written communication skills.
- Excellent listening and organizational skills.
- Advanced ability to analyze financial documentation and data.
- Knowledge of insurance billing, collections and insurance terminology.
- Ability to work in fast-paced environment.
- Ability to prioritize and manage multiple tasks. Work independently.
- Excellent Customer Service skills.
- Computer knowledge: MS Word, Excel, Outlook
- Ability to understand and comply with policies and procedures.
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Financial Counseling
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.20 - $25.86 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Job Summary
Full Time
Hospital
$38k-47k (estimate)
07/03/2024
07/31/2024
www.unchealthcare.org
Morrisville, North Carolina
15,000 - 50,000
Tom Murray
<$5M
Hospital
Related Companies
About UNC Health
The UNC Health Care System is a not-for-profit integrated health care system, founded in 1998, owned by the State of North Carolina and based in Chapel Hill. It exists to further the teaching mission of the University of North Carolina and to provide state-of-the-art patient care. A distinguishing characteristic of UNC Health Care is its association with the UNC-Chapel Hill School of Medicine, a nationally eminent research institution. This relationship gives UNC Health Care a powerful pathway for moving the results of biomedical research from medical school laboratories to patient care settin...gs. UNC Health Care has been granted broad powers by the North Carolina General Assembly to assure its management flexibility and competitiveness in a rapidly changing health care business environment. The enterprise is governed by a board of directors appointed by the University of North Carolina.
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The job skills required for Financial Assistance Specialist include Customer Service, Billing, Patient Registration, Written Communication, Communicates Effectively, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Financial Assistance Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Financial Assistance Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Financial Assistance Specialist positions, which can be used as a reference in future career path planning. As a Financial Assistance Specialist, it can be promoted into senior positions as a Patient Accounts Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Financial Assistance Specialist. You can explore the career advancement for a Financial Assistance Specialist below and select your interested title to get hiring information.
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