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Description
JOB SUMMARY
The Infusion Therapy Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.
RESPONSIBILITIES AND SCOPE
Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs orders into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
Interviews patients to obtain and input patient’s history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.
QUALIFICATIONS
Required
Associate’s degree or an equivalent combination of education and experience.
Experience and/or education/training in medical terminology.
Experience performing in a customer service role.
Preferred
Working knowledge of CPT and ICD-9/ICD-10 coding.
Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
Experience or education in medical terminology
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Infusion Therapy
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARDEECANCR
Exempt From Overtime: Exempt: No
Full Time
Hospital
$41k-51k (estimate)
09/13/2024
11/12/2024
www.unchealthcare.org
Morrisville, North Carolina
15,000 - 50,000
Tom Murray
<$5M
Hospital
The UNC Health Care System is a not-for-profit integrated health care system, founded in 1998, owned by the State of North Carolina and based in Chapel Hill. It exists to further the teaching mission of the University of North Carolina and to provide state-of-the-art patient care. A distinguishing characteristic of UNC Health Care is its association with the UNC-Chapel Hill School of Medicine, a nationally eminent research institution. This relationship gives UNC Health Care a powerful pathway for moving the results of biomedical research from medical school laboratories to patient care settin...gs. UNC Health Care has been granted broad powers by the North Carolina General Assembly to assure its management flexibility and competitiveness in a rapidly changing health care business environment. The enterprise is governed by a board of directors appointed by the University of North Carolina.
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