Salary/Position Classification

• $50,000 dependent on experience, Annual, Exempt
• 36.8 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability: No

Purpose of Position

To provide case management services to UND students, including acting as a liaison between campus and community resources and the UCC to support student wellness. 

This 92% position works full-time from August 1-May 31 and half-time in June and July.

Duties & Responsibilities:

Non-Direct Case Management Services

• May perform other administrative duties under the direction of the Director, Assistant Directors.
• Develop and maintain a database of referral resources and services in surrounding communities; including current insurance panel or providers and providers who will work with students.
• Maintains appropriate medical documentation that meets accreditation standard and professional standards.
• Preparing reports, letters and other paperwork necessary to support counseling activities and comply with professional standards.
• Assist to organize advertising/marketing efforts for UCC.
• Ensure procedures for Case Management are in compliance with state and federal regulations, accreditation guidelines, and UCC Policies.
• Provide front desk support as necessary to ensure the continuation of UCC business operations.
• Process confidential information in accordance with legal and organizational standards.
• Other duties as assigned.

Direct Case Management Services

• Assist UND students in exploring and accessing counseling services both within and outside the UCC.
• Identify and connect clients with appropriate campus and community resources, services and support.
• Coordinate care to and from services with healthcare providers, social services, and other relevant parties.
• Provide follow-up regarding referrals and additional case management services as appropriate.
• Process and review external requests for documentation and records.
• Contact students regarding continued use of services and attendance.
• Deliver workshops, seminars, and presentations to promote mental health to campus and community partners.
• Other duties as assigned.

Community Standards and Care Network

• Conduct follow-up sessions with students experiencing suicidal thoughts to discuss personal evaluations and provide support.
• Assist survivors of sexual assault by guiding them through the reporting process and offering necessary resources.
• Provide resources for students, families, staff, and faculty.
• Participate in staff meetings for the Office of Community Standards & Care Network.
• Coordinate and schedule appointments with Assistant Directors or Coordinators for additional support when required.
• Offer focused attention and direct assistance to individuals needing extra care.
• Guide students and families through a Special Circumstance application process, ensuring they understand the necessary steps.
• Accurately document and update all assistance activities in Maxient.
• Remain informed of campus and community resources available to students.
• Conduct outreach to engage and support the student community.
• Other duties as assigned.

Professional Activities, Development & Service

• Participate in UCC staff meetings to facilitate business operations and ensure high-quality services.
• Engaging in activities like self-directed study, and attending workshops, seminars, and conferences to stay updated on the latest in counseling practices and mental health research relevant to UCC mission.
• Working with other campus services, faculty, and external partners to coordinate campus initiatives.
• Dedicate time to ensure counseling practices are inclusive and culturally sensitive, including participating in training and development related to diversity, equity, and inclusion.
• Other duties as assigned.

Required Competencies:

• Demonstrated expertise in clinical case management.
• Experience developing and maintaining a database of referral resources and services in surrounding communities (including current insurance panels of providers).
• Excellent interpersonal, communication, and organizational skills.
• Ability to work collaboratively within a multidisciplinary team.
• Cultural competence and the ability to work with diverse populations.

Minimum Requirements

• Bachelor’s degree in Social Work or closely related field.
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.This position does not support visa sponsorship for continued employment.

Preferred Qualifications:

• Two years of relevant experience in a community group practice, social services, community mental health or hospital settings.
• Licensed or eligible to be licensed as a Social Worker or closely related field within a reasonable time from the hire date in the State of North Dakota.

To Apply:

Submit cover letter, resume, and three work references.