iHeartRadio Job Summary: General Description Unified is looking for highly motivated Manager, Account Management to join our fast-growing company and bring excellence to client relationship development and management. As a Manager, Account Management you will work closely with the Sales and Advertising Operations teams to lead activation and execution of Unified’s top clients’ advertising campaigns, manage projects, and support a team of Account Management personnel. Candidates for this position are expected to be masters in relationship building, have strong management and leadership skills, project management expertise, a meticulous attention to detail, analytical skills, and the ability to thrive in a fast moving and challenging environment. Responsibilities Account Management: Directly oversee a team of several Account Strategy Managers, Account Managers, and Account Coordinators Oversee team that takes lead on client RFP responses in conjunction with Sales and Strategy teams - from managing external and internal communication, to producing highly strategic and well thought out client deliverables Manages team members who are leading in account management on high profile or complex campaign executions - e.g. campaigns with very large budgets or complex publisher product alpha/betas Leads Account Managers and Account Strategy Managers who are working directly on client execution teams Has a direct influence on the management of workload between Account Managers, Account Strategy Managers, and Account Coordinators Helps communicate success of advertising campaigns to strategic clients alongside Account Strategy Managers and Account Managers, delivering strategic insights and recommendations that help make our clients smarter marketers Builds positive business relationships with your clients through proactive support, on-site visits, and client education/training Maintains expert level understanding of publisher products, Unified products, and their use by Unified’s clients Leadership: Lives Unified's cultural values, acts as a role model representing the high standards of performance within the Advertising team. Serves as the second line of escalation for all assigned clients’ issues; troubleshoots issues raised by assigned Account Strategy Managers, Account Managers, and Campaign Managers Oversees Account Strategy Managers who building strong relationships with Sales counterparts; acts as leader of the team that is the bridge between Sales and Operations for the Advertising business line. Demonstrates superior client and team management skills – e.g. can explain complex subjects, guide new alpha/beta product execution, and manage multiple deadlines and teams at once Monitors and maintains awareness of client’s business objectives and needs; ensures various account teams are delivering to meet those objectives and needs within properly set expectations and SLAs Works across multiple client verticals and manages Unified’s largest clients with minimal oversight and service issues Proactively identifies areas of our internal workflow that require process clarification, and/or new process, then assists in developing and roll out to the AM, CM, or Revenue teams Prioritizes and delegates tasks or projects within a larger account team or to ASMs, AMs, Account Coordinators, or offshore resources. Acts as a trusted advisor to ASMs, AMs and clients by providing training opportunities, sharing knowledge and advice based on extensive client experiences Preferred Skills 1-2 years experience managing an accounts team 3 years account management experience in the digital advertising industry 4 year undergraduate degree Experience leading and mentoring account managers Proven track record of flawless campaign execution – minimal non-tech related make goods on AMs accounts A positive attitude when it comes to internal relationships and clients – and stays positive in the face of adversity Naturally curious and always strives for improvement – mistakes are met with the desire to improve themselves, the client, and the company Experience with process enforcement, creation, and implementation Demonstrated team level leadership by facilitating team meetings or leading team trainings Strong leadership qualities, presentation, communication, and interpersonal skills Exceptional organizational skills with a focus on quality assurance, flawless execution, and scalable process improvement Ability to switch between differing tasks efficiently – from analytics work to client presentations Works well and stays calm under pressure – especially being able to organize and prioritize multiple responsibilities and client requests Strong MSFT office skills with expert level Excel, Word and PowerPoint Career Development: An Account Strategy Lead or Account Activation Lead can be promoted to Manager, Account Management when the following requirements are met: There is a business/client need for a MAN, AM on the team. They have a strong desire to help others grow and provide both positive and critical feedback to their team, ensuring our clients are happy as is their team. They have mastered complex campaign executions which included things like Brand Studies, Conversion/Re-Targeting Pixel implementation, Alpha/Beta product launches. They have worked with most, if not all, publisher ad products and optimization/bidding models. Is an expert in our Unified Platform and has mastered the use of it for complex reporting needs and campaign setup and monitoring. Demonstrated leadership through coaching peers, improving the operations team workflow, or any other activities embodying Unified’s core values. Location VIRTUAL, NY Position Type Regular Benefits: iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: Employer sponsored medical, dental and vision with a variety of coverage options Company provided and supplemental life insurance Paid vacation and sick time Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing A Spirit day to encourage and allow our employees to more easily volunteer in their community A 401K plan Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more! The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Some positions in certain divisions of the iHeartMedia family of companies are subject to mandatory vaccination requirements as a condition of employment. Candidates who have been offered employment for these positions at iHeartMedia, subject to applicable law, will be required to demonstrate they have been fully vaccinated for COVID-19 or qualify for a medical or religious accommodation from the vaccination requirement by their start date (which may be extended for such purposes). If the aforementioned requirements are not met, candidates who have accepted offers for such positions will have their offers rescinded and/or employment terminated in accordance with applicable law. Our organization participates in E-Verify. Click here to learn about E-Verify. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Click Here to learn about the San Francisco Fair Chance Ordinance . Current employees and contingent workers click here to apply and search by the Job Posting Title.