322 Customer Service Supervisor Jobs in Atlanta, GA
Unifi is Hiring a Customer Service Supervisor Near Atlanta, GA
- Supervises and coordinates daily activities of employees to ensure safe and effective operations.
- Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
- Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
- Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
- Communicates with manager concerning any problems or issues.
- Schedules and conducts shift meetings.
- Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
- Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Pre-requisites
- Must be a local (in-state) resident.
- Valid In-State Driver's License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete SIDA training to obtain airport authority identification security.
- 2 years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.
- Excellent customer service skills.
- Strong work ethic.
- Ability to work in a team oriented environment.
- Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
- Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
Education
- High School diploma or GED.
- 4 years of relevant experience.
- Relevant supervisory experience.
- Able to communicate information and instructions verbally and/or via radio equipment.
- Able to communicate effectively in a professional manner.
- Strong leadership qualities and ability to create a passionate and efficient workforce.
- Able to effectively resolve employee conflicts.
- Ability to apply creative solutions that have a positive impact on results.
Work Schedule
- You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
- Must be able to be alert to moving vehicles or aircraft and use radio equipment.
- Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.
- Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Must be able to work in cramped or high places.
- Must be able to carry heavy items up and down jet way stairs.
- Supervise team of Customer Service Agents and Leads.
- Unifi is an Equal Opportunity Employer.
- Flight Benefits - exclusive travel privileges for yourself and your family with Delta Airlines
- Competitive pay with daily access to earned wages
- Paid holidays and paid time off
- 401k company match upon eligibility
- Exclusive discounts and additional wellness programs
Job Summary
Full Time
$66k-86k (estimate)
06/25/2024
07/13/2024
unifi.com
GREENSBORO, NC
1,000 - 3,000
1971
Public
EDMUND M INGLE
$500M - $1B
Consumer Goods
Related Companies
About Unifi
Unifi is a manufacturer and distributor of multi-filament polyester and nylon textured yarns and related raw materials.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
