63 Field Service Manager Jobs in Bettendorf, IA
UniFide CST Scale Systems is Hiring a Field Service Manager Near Bettendorf, IA
Calibrated To Exceed Expectations
Do you see yourself as a strong, team-first leader with a focus on building quality relationships and helping manage overall business success? If you have a passion for developing teams and delivering exceptional customer experiences, we want to hear from you!
Who We Are:
UniFide CST is a primary distributor of weighing systems, thermal printing equipment, and data collection software. With a long-standing reputation for superior service and products, our technical services, sales, and representatives are positioned to provide solutions for your business needs.
The Role:
As Field Service Manager, you will be responsible for the management of customer service requests as well as Service Technicians/Administrative staff. You will interact frequently with the sales teams and will aid in providing troubleshooting, repair, and maintenance services.
What A Day In The Life Is Like:
Technician Training:
- Develop field service technicians to ensure they possess the necessary technical skills and knowledge needed for the field.
- Stay updated on industry trends and technological advancements to incorporate within the business.
Customer Interaction:
- Foster positive relationships with customers by ensuring that field service interactions are professional, courteous, and aligned with company values.
- Collaborate to address and resolve customer concerns promptly.
Coaching and Performance Management:
- Provide ongoing coaching and support to field service technicians, promoting continuous improvement in their technical skills, customer service, and problem-solving abilities.
- Conduct regular performance reviews and set clear goals for individual and team development.
Operational Efficiency:
- Implement strategies to improve the overall efficiency of field service operations, including optimizing schedules, routes, and resource allocation.
- Work closely with other departments to streamline processes and enhance cross-functional collaboration.
Qualifications and Experience:
- Associate degree or equivalent from a two-year college or technical school.
- Proven experience in field service management, with a focus on technician training and customer interaction.
- Strong leadership and coaching skills with the ability to motivate and develop high-performing teams.
- Excellent communication and interpersonal skills.
- Three to five years prior management experience.
- Willingness to travel as needed.
Benefits:
- Company vehicle for business travel (20-30% travel)
- Health, Dental, Life, and Vision Insurance
- PTO
- 401(K) w/ company match
- Incentive bonus
- Flexible schedule
- THE PEOPLE!
Hours: 7:30a-4:00p Monday-Friday (flexibility needed - limited overnights)
UniFide CST is an Equal Opportunity Employer
Job Summary
Full Time
$100k-126k (estimate)
06/15/2024
07/12/2024
The job skills required for Field Service Manager include Customer Service, Leadership, Coaching, Field Service, Problem Solving, Technical Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Manager positions, which can be used as a reference in future career path planning. As a Field Service Manager, it can be promoted into senior positions as a Field Service Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Manager. You can explore the career advancement for a Field Service Manager below and select your interested title to get hiring information.
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