1 Help Desk Specialist Job in Amherst, NY
Uniland Development Company is Hiring a Help Desk Specialist Near Amherst, NY
FLSA Status: Non-Exempt
Reports to: IT Manager
Supervises: N/A
Job SummaryAs a Help Desk Specialist, you will be the primary point of contact for all technical issues and inquiries within our organization. You will play a crucial role in ensuring seamless operation of our systems and providing exceptional customer service to Uniland associates. This position requires a combination of technical expertise, strong communication skills, and a dedication to problem-solving. You will be responsible for diagnosing and resolving hardware and software issues, providing timely and effective support, and contributing to the overall efficiency and effectiveness of our IT services.
Essential Functions
- Provide s timely and effective first-level technical support to end-users for incoming IT work requests as received and/or assigned.
- Troubleshoot s and resolve s hardware, software, and network issues .
- Guide users through step-by-step solutions, ensuring clear and effective communication.
- Diagnose s and escalate s technical issues appropriately. Collaborate s with other IT associates to resolve complex problems and ensure timely resolution.
- Maintain s accurate records of technical issues, resolutions, and user interactions within the IT work request system.
- Respond s to inquiries received via email, phone, or in person and help resolve issues and answer questions as needed.
- Monitor s and follow s up on pending tickets to ensure completion within established priority-level timeframes .
- Make s suggestions to implement processes or changes to alleviate issues that continue to occur.
- Install s , modif ies , and repair s computer hardware and software.
- Perform s routine maintenance and updates on desktops, laptops, and other IT equipment.
- Assist s with the setup and deployment of new hardware and software.
- Assist s in managing IT assets including hardware inventory, software licenses, and equipment deployments.
- Develop s user guides and FAQs to assist users in resolving common problems independently.
- Follow s up with users to ensure their issues have been resolved satisfactorily.
- Assist s with new IT initiatives as requested .
- Provide recommendations for improving help desk processes and user experience. Coordinate s with third-party vendors for support and maintenance when necessary.
- Participates in special projects and initiative s when requested and/or required .
- Performs other duties as assigned.
- Bachelor’s d egree in C omputer S cience , I nformation T echnology, or a related field is preferred or equivalent work experience and technical certifications.
- 1-2 years of experience in a technical support or help desk role.
- Relevant certifications including CompTIA A , Network , or Microsoft Certified Desktop Support Technician (MCDST) preferred .
- Familiarity with operating systems (Windows, macOS, Linux) , productivity software (MS Office), and troubleshooting tools.
- Strong knowledge of computer hardware, software, and peripherals.
- Knowledge of networking concepts and troubleshooting (e.g., TCP/IP, DNS, DHCP).
- Knowledge of configuring and troubleshooting printers, scanners, and other peripherals.
- Familiarity with remote desktop support tools and software.
- Strong analytical and critical thinking skills.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Ability to install, configure, and maintain computer systems and software applications.
- Ability to identify issues, develop solutions, and implement effective changes.
- Analytical mindset with the ability to diagnose and resolve technical issues efficiently.
- Ability to explain technical information to non-technical stakeholders clearly and effectively and provide empathetic support .
- Ability to adapt to changing technology environments and regulations.
- Ability to be flexible to handle changing priorities and new projects.
- Ability to work collaboratively with cross-functional teams to achieve common goals .
- Willingness to share knowledge and learn from others to enhance team effectiveness.
- Extended periods of sitting at a desk or workstation while performing administrative tasks.
- Regular use of computers and other office equipment, requiring manual dexterity and visual concentration.
- Occasionally required to lift and/or move up to 25 – 50 pounds .
- Mobility within the office environment to attend meetings, training sessions, or other events.
- Ability to communicate effectively with associates, supervisors, and external stakeholders in person, over the phone, or via email.
- Office-based environment with standard office equipment and ergonomic furniture.
- Exposure to typical office noises such as phone calls, conversations, and office equipment operation.
- Work will be performed in an in-office environment.
Job Summary
Part Time
$65k-81k (estimate)
06/26/2024
07/17/2024
uniland.com
Buffalo, NY
200 - 500
Related Companies
The job skills required for Help Desk Specialist include Help Desk, Customer Service, Troubleshooting, Technical Support, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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The help desk team will train users on basic system and computer functions.
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Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
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Remote help desk technicians support technology customers via phone, online and occasionally on-site.
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Help desk technicians need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Thankfully, old desks can be rehabilitated and refinished with a little effort.
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Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
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Use data and technology to help people develop new skills.
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Step 3: View the best colleges and universities for Help Desk Specialist.
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