Our Mission, Vision, & Model of Care

At Union Community Care, our purpose is to spark equity through patient-led healthcare that welcomes and strengthens our communities by integrating body, mind, and heart.

We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member’s unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others.

We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.

We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.

JOB SUMMARY

The Medical Assistant Level I carries out orders for patient care as directed by the Medical Doctors, Physician Assistants, and Certified Registered Nurse Practitioners. The Medical Assistant follows prescribed clinical workflows and participates in clinical and/or administrative tasks.

SPECIFIC JOB DUTIES

• Conducts chart prep for each patient daily and participates in daily huddles with the provider. Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors, and colleagues; communicates with all patients, visitors, and colleagues in a professional manner while keeping customer service a top priority.
• Greets and shows patients to exam room and prepares patient for visit with provider; follows SOP for documentation in the e-HR and Standing Orders appropriate to the visit type

• Prepares patients for exam by measuring vital signs, reviewing screening questionnaires and accurately records information in patient chart. Addresses or alerts provider of concerns
• Reviews and updates current medication list, problem list, patient medical history, surgical history, and family history, making changes as needed. Addresses or alerts provider of concerns
• Follows established standards and protocols
• Administers injections and medications as prescribed by the provider and in accordance with protocol, regulatory requirements, and standards of practice.
• Prepares and assists providers with various procedures exams as designated by the provider
• Implements standing orders.
• Performs various tests upon the request of the provider, including but not limited to: hearing tests, EKGs, breathing treatments, and vision tests.
• Collects blood or other laboratory specimens and prepares them for further testing.
• Participates in test tracking and monitors overdue results.
• Administers the in-box to ensure patient communication and follow-up is completed and Clinician time is used wisely.
• Assures exam rooms are adequately supplied and cleaned after each patient visit; maintains and cleans medical instruments and equipment after each procedure.
• Assists provider and patient in reviewing and revising care plans and assesses patient progress; follows up with patient between visits as necessary.
• Assists with proactive outreach for patients requiring preventative and chronic disease services.
• Collaborates with care coordination to communicate all pertinent information for promoting coordinated activities among specialists, hospital admits, and emergency department visits to obtain all necessary patient information as well as any other necessary information needed to ensure continuity of care.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Handles all patient information in a confidential manner according to Union Community Care’s privacy and confidentiality policies and procedures.
• Completes mandatory skills checklist within 90 days of hire.
• Uses Lippincott Advisor to address knowledge gaps.
• Performs other work-related duties as assigned.

POSITION REQUIREMENTS

Graduation from a Medical Assistant program

May be new graduate or have less than 2 years of relevant experience

Current Medical Assistant certification or registration optional

Current CPR certification

Completion of Medical Assistant onboarding program, provided by Union Community Care

English proficiency required