Description

With a customer service orientation, Physical Therapy Receptionist is a member of the physical therapy support team working under the supervision of the Therapy Director. As a PT Receptionist, greeting patients with a welcoming demeanor, answering phones, checking patients in and out of the office, scheduling appointments, assisting with billing and insurance, and maintaining accurate medical records are all important aspects of the position.

Requirements

• Check in and check out patients for their appointments 
• Check voicemails and return phone calls for patients, providers, etc.
• Answer phones calls 
• Make follow up appointments for internal and external patients
• Verify patient benefits for physical therapy; ensure the EHR/PM systems are updated and request authorization for physical therapy as needed
• Check fax (Provider Flow) and response to all faxes. 
• Call and confirm patients’ appointments for the following days and pull out all corresponding charts
• Scan patients’ information (benefits, scripts and medical history) from ModMed to TheraOffice
• Ensure PT orders are sent to TheraOffice and that all the information transferred through correctly 
• Ensure that patient notes are linked to patient chart and order in the PM system (ModMed)
• Assist with any translation between the therapist and the patient as needed
• Collect and post patient co-pays, deductibles and/or balance as required