Position Summary:

Union Settlement Adult Education is seeking a Community Resource Coordinator to provide in-person support. The candidate needs to be a hardworking individual with the ability to multi-task effectively, and reports to the Adult Education Director. This person is responsible for attendance tracking, monitoring and data entry into Adult Education funder databases as needed. This is a part-time position.

• Process intake applications with proper documentation.
• Schedule and confirm appointments with clients.
• Make copies for staff and scan necessary documents for files.
• File, retrieve and update documents and reports.
• Maintain and log daily sign-in sheets for students.
• Provide timely data entry in DYCD Connect and other Adult Education department funder databases, including enrolling students and assisting with programming.
• Assist participants in obtaining vital social services within the neighborhood.
• Assess participants’ need for community resources.
• Provide referral services to other Union Settlement programs when necessary, as well as to other external resources.
• Create monthly program reports detailing all services provided for participants.
• Attend community events to promote Career Training program alongside other Union Settlement programs.
• Maintain case records and program documentation in accordance with agency and program guidelines.
• Conduct workshops that provide necessary life skills for participants.
• Work with participants to assess strengths, needs and resources.
• Develop an individualized strategy to meet short- and long-term goals; and follow up to determine whether goals have been met and/or needs have changed.
• Develop and maintain community- and city- resource information database for future use.
• Conduct periodic assessments of enrolled participants to determine progress.
• Develop and manage an Individualized Service Plan coordinating with participants and other community resources and agencies.
• Teach problem solving and appropriate coping techniques to enhance participant life skills.
• Follow-up on referrals made on behalf of a participants and respond to all referrals made to the Adult Education program.
• Maintain linkages to ensure documentation and verification of participant outcomes.
• Participate in training opportunities as assigned.
• Maintain and ensure HIPAA confidentiality of records (daily).

Physical Requirements

• Regularly required to talk, hear, walk, stand, and sit.
• Able to climb stairs if necessary.
• Able to operate a computer keyboard, mouse, and office equipment.
• Ability to read printed materials and computer screens.
• Frequently lifts and/or moves up to 10 pounds.

• Associates degree in Human Services or related field with three (3) years of experience in a social service setting, or in providing direct services to individuals or families
• Must be bilingual (French, Spanish, English)
• Ability to work both independently and as a team with an equal amount of focus and enthusiasm
• High degree of discretion and respect for confidentiality
• Good verbal and written command of the English Language
• Proficient in computer software applications, including Microsoft Office suite
• Good time management, organizational and interpersonal skills
• Able to work flexible hours and days – including weekends/evenings/holidays according to needs of a 24/7 programs.

• Leading Others: Creates a sense of urgency throughout the organization on the importance of achieving outcomes. Inspires, influences, and enables team members to reach their goals
• Facilitating Change: Approaches challenges with creativity and flexibility. Demonstrates analytical thinking. Guides change to meet Union Settlement’s goals.
• Managing Performance: Evaluates and revises goals semi-annually with the team. Provides consistent supervision and documents performance highlights and concerns
• Applying and Developing Expertise: Embraces and leads the team to achieve milestones. Seeks and supports professional development opportunities for team members. Manages finances and budgets effectively
• Communicating and Collaborating: Listens well and actively engages with others with honesty and integrity and holds team accountable to the same standard