Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job DescriptionTechnical product marketing evangelizes Uniphore products to both technical and non-technical audiences by expressing the product's technical capabilities through customer stories to our target audiences. As a Sr. Technical Product Marketing Manager reporting to the Vice President of Product Marketing, you understand our customers, their businesses' obstacles, and how Uniphore can guide them toward a solution. You are using technology to know how to assemble the various Uniphore products into solutions. By working closely with our marketing, engineering, product management, and sales engineering team, you will carry that message down the funnel to accelerate deals. In this role, you will also be responsible for communicating and surfacing deep customer and product insights into product development.
Responsibilities

• Produce and maintain technical content such as demos, videos, workshops, tutorials, technical white papers, and demo day webinars
• Provide technical guidance and support demonstrations for analyst report submissions and briefings
• Represent Uniphore at industry events and trade shows
• Support acceleration of the sales cycle by providing enablement tools to sales engineering
• Collaborate with the marketing and product teams by providing technical input and anticipating technical product needs for future products
• Train marketing teams on product specifications and functionalities
• Contribute to marketing strategies by staying abreast of market trends and associated technologies

Required Qualifications

• Requirements: Bachelor's degree in computer science
• Technical background or solid understanding of SaaS platforms, CCaaS vendors, and how technologies integrate with web services
• Experience with AI/ML, including using APIs such as OpenAI and Hugging Face – is an absolute must.
• Experience with HTML, CSS, Javascript, and Python to showcase integrations to other platforms is an absolute must.
• Experience in video production, motion design, and editing with Adobe Creative Suite or other video editing tools, as well as 2-3 years of experience developing demos, webinars, videos, technical collateral, etc., is preferred.
• Can turn platform demonstrations into compelling videos and job aides for technical and non-technical audiences
• Demonstrated analytical and problem-solving skills to translate and prioritize end-user needs
• Lead cross-functional teams and meetings to get the alignment needed to prioritize work
• Strong time management skills and the ability to work on multiple projects
• Outstanding written and verbal communication skills with the capacity to explain and translate complex technology concepts into simple and intuitive narratives
• Willing to travel up to 15% to attend trade shows

Preferred Qualifications

• Experience working in a high-growth startup
• Action-oriented with a focus on speed & results
• Ability to thrive in a no-boundaries culture & make an impact on innovation
• Prior knowledge of SaaS, AI, Contact Center preferred.

Location Preference: Palo Alto
Hiring Range$169,800 - $233,500 - for Primary Location of USA - CA - Palo Alto
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:USA - CA - Palo Alto
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.