Description

ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED

SUMMARY

The Billing Resolution Representative is responsible for managing billing discrepancies and resolving outstanding issues in a timely and accurate manner. This role requires excellent communication skills, attention to detail, and the ability to collaborate effectively with internal and external stakeholders to ensure the prompt resolution of billing issues.

ESSENTIAL FUNCTONS

The Billing Resolution Rep provides financial support by properly recording transactions relating to Member discrepancies according to established policies and procedures in an efficient, timely, and accurate manner.

• Investigate and resolve billing discrepancies, including but not limited to invoicing errors, disputed charges, and payment discrepancies.
• Ensure adherence of departmental policies in relation to billing resolution procedures.
• Communicate with Members, Suppliers, and internal departments to gather necessary information and documentation for billing resolution.
• Collaborate with cross-functional teams, including Category Management, Accounts Receivable, and Accounts Payable, to address billing issues and resolve discrepancies.
• Process adjustments, credits, and refunds as necessary to correct billing errors and reconcile accounts.
• Maintain accurate records of billing disputes, resolutions, and customer communications in the billing system.
• Provide exceptional customer service to Members and Suppliers, responding promptly to inquiries and requests for assistance.
• Participate in training sessions and ongoing professional development activities to stay informed about billing processes, policies, and best practices.
• Analyze billing data and records to identify trends, patterns, and root causes of billing discrepancies.
• Process the weekly and monthly BR reports. Recognize deduction patterns and report all BR issues to appropriate management and cross-functional teams.
• Assist in the development of new procedures and processes to maximize departmental efficiency and effectiveness. Modify, develop, and document new processes as needed to meet changing company needs.
• Assist in any additional Billing department functions as needed.

SUPERVISION

Reports to the Billing Manager.

INTERNAL & EXTERNAL CONTACTS

• Internally: Finance, Category Management, and other relevant departments.
• Externally: Members, Suppliers, and third-party service providers.

OTHER FUNCTIONS

Assist with special projects and initiatives as assigned by management.

JOB REQUIREMENTS & QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• Minimum of 4-6 years of experience in billing, accounts receivable, or related field.
• Strong analytical skills with the ability to interpret and analyze complex billing data.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate with diverse stakeholders.
• Detail-oriented with a high degree of accuracy in data entry and record-keeping.
• Proficiency in Microsoft Dynamics (D365) and Microsoft Office Suite (Excel, Word, Outlook) preferred.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Strong problem-solving skills and the ability to prioritize tasks and manage multiple projects simultaneously.
• Commitment to providing outstanding customer service and building positive relationships with customers and colleagues.

Qualifications