3 Customer Service Representative Jobs in Linwood, NJ
Unique Indoor Comfort of Philadelphia is Hiring a Customer Service Representative Near Linwood, NJ
What You’ll Do
- Provide unmatched customer service.
- Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers.
- Learn all services and product offerings to effectively communicate with our customer base.
- Respond to customer inquiries by email or telephone providing an unequaled first impression.
- Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.
- Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.
- Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
- Complete special projects and perform other job duties as assigned.
- High school diploma or equivalent.
- 2 years of customer service and/or field service logistics experience, preferably in a related industry.
- Excellent Microsoft Word, Excel and database management skills
- Clear, confident, & effective communicator over the phone (with customers) and in person (with team)
- Strategic thinker who possesses the ability to anticipate problems and find solutions.
- Strong organization skills with attention to detail
- Good time-management, possessing the ability to balance priorities.
- Self-starter and able to work successfully without supervision.
- Competitive, ambitious and results orientated, energized by achieving and exceeding goals.
- Able to pass a drug screening and background check
- Prolonged periods sitting at a desk and working on a computer.
- Talk and hear, both in person and by telephone.
- Use hands repetitively to operate standard office equipment.
- Must be able to lift up to 15 pounds at times.
- Close vision, distance vision.
FLSA Description: Non-Exempt/Hourly
Reports To: Office Manager
Work Schedule: 8 hours/day, 5 days per week
Work Location(s): Clay’s Comfort Control, Linwood, NJ
About Ace HardwareAce Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Illinois, Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China and Santa Catarina, Mexico.
Since 1924, Ace has become a part of local communities around the world and known as the place with the Helpful Hardware Folks. For more information, visit acehardware.com or newsroom.acehardware.com.
Job Summary
Full Time
Specialty Trade in Construction
$41k-52k (estimate)
06/07/2024
07/03/2024
uniqueheatingandcooling.com
KING OF PRUSSIA, PA
50 - 100
Private
GRAHAM LUCARD
$10M - $50M
Specialty Trade in Construction
Related Companies
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Products and Services, Billing, Attention to Detail, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
