5 Director of Operations Jobs in Decatur, AL
Unique Indoor Comfort of Philadelphia is Hiring a Director of Operations Near Decatur, AL
JOB SUMMARY: The Director of Operations is responsible for leading the day-to-day operations through the collaboration with leadership from field production, operational support, and finance, to achieve the organizations business objectives and strategic goals.
What You’ll DoKey performance objectives including anticipated time allocation and in order of priority are:
Manages and leads the day-to-day operations to ensure processes and controls are in place to maximize profitability of the organization while supporting a culture of accountability.
(35%)
Manages and leads the development of an engaged operation’ team to achieve organizational goals for growth, financial performance, and long-term sustainability.
(25%)
Collaborates with the President to ensure clarity and direction of the organization and achievement of strategic goals.
(15%)
Continually develops, enhances, and oversees the brands customer journey and service delivery to provide a premier customer experience and supreme technical service.
(15%)
Creates and maintains business relationships to drive and achieve organizational growth.
(10%)
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Other duties may be assigned.
Interpersonal Responsibilities
- Maintains strong relationships with customers, employees, AHHS Leadership team, and management team.
- Serves as a trusted advisor, sounding board, and confidant to the General Manger. Advises on a range of matters involving location and regional strategy, operations and staff.
- Assists with succession planning and continuously evaluates the talent base and overall bench strength of the organization. Assures team continuity through identification of high potential employees, and gaps in key areas, along with the development of plans to address future staffing needs.
- Establishes staff accountabilities, clear expectations for performance outcomes and key performance indicators and behaviors. Provides feedback on results and oversees the performance management process for the organization.
- Improves the organization’s effectiveness through coaching, training and problem solving as well as fostering a result driven, solutions-oriented environment that is highly collaborative and challenges team members to reach their full potential and achieve long-term success.
- Encourages and seeks opportunities for collaborative efforts across departments, seeks understanding of issues, anticipates and troubleshoots problems, and resolves escalated matters involving staff or customers. Consults with President and management team to discuss issues, coordinate activities, and resolve problems.
- Adopts a systems view of the organization and ensures cross-functional communication occurs between departments as well as a clear understanding of the “big picture” by department managers.
- In collaboration with the President, continually assesses and verifies the organizational capabilities and capacity, advocating for change as appropriate, and eliminating practices that could reinforce silos within the organization or adversely affect providing residential and commercial customers a seamless sales and service experience.
- Leads the development of the business company’s revenue forecast and operating budgets for review and approval by the President. Monitors key performance indicators and meets with department managers regularly to understand departmental trends and what’s influencing performance outcomes. Champions initiatives to address plan variances and managing budget within established parameters.
- Monitors initiatives by department managers to achieve budgeted results and other financial and non-financial goals. Ensures allocation of resources align with the needs of the department and operations has the proper infrastructure, systems, reporting policies and procedures to effectively scale and meet productivity and efficiency standards.
- Provides the President with regular status updates on the organization’s performance and analysis of the critical success factors that affect daily and long-term operation of the organization.
- Continually seeks feedback regarding processes improvement and leads the evaluation of systems and processes that result in efficiency and productivity gains. Works with managers to identify continuous improvement opportunities for service delivery and operational effectiveness. Compares operating results to performance targets and ensures that appropriate measures are taken to correct unsatisfactory results.
- Establishes service level agreements, monitors vendor performance, and advises on service recovery plans to address significant performance issues affecting operations.
- Leads the strategic planning process and development of long-range operating objectives, plans and policies. Drives the execution of assigned initiatives that support the strategic and operational objectives of the business unit. Keeps all stakeholders informed about that status of the associated action plans and works across functions, as required, to produce the desired outcomes.
- Maintains a positive and productive relationship with the Board of Advisors and seeks their counsel to challenge internal assumptions and decisions affecting the company’s business model. Presents information to the Board and assists the President with establishing meeting agendas for processing key issues facing the company.
- Assists the President with assessing the company’s design and aligning the organizational structure, roles, responsibilities and individual performance to Detmer’s strategy.
- Leadership: Inspires others with a compelling vision; takes risks for the sake of principles, values or missions; builds trust and demonstrates integrity with noticeable congruence between words and actions (walks their talk); demonstrates optimism and positive expectations of others; delegates appropriate responsibilities and authority; involves people in decisions that affect them; addresses performance issues promptly, fairly and consistently; adapts methods and approaches to the needs and motivations of others.
- Goal Achievement: Establishes goals that are relevant, realistic and attainable; identifies and implements required plans and milestones to achieve specific business goals; initiates activity toward goals without necessary delay; stays on target to complete goals regardless of obstacles or adverse circumstances.
- Personal Accountability: Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others; maintains personal commitment to objectives regardless of the success or failure of personal decisions; applies personal lessons learned from past failures to moving forward in achieving future successes.
- Persuasion: Utilizes the knowledge of other’s needs, wants, beliefs, attitudes, and behavior to promote a concept, product, or service; uses logic and reason to develop rational arguments that challenge current assumptions, attitudes, beliefs, and behavior; adapts techniques and approaches to the needs and wants of those being influenced.
- Decision Making: Demonstrates an ability to make difficult decisions in a timely manner; gathers relevant input and develops a rationale for making decisions; evaluates the impact or consequences of decisions before making them; acts decisively despite obstacles, resistance or opposition; accepts consequences of decisions; willing to correct erroneous decisions when necessary; defends rationale for decisions when necessary.
- Planning And Organizing: Works effectively within established time frames and priorities; utilizes logical, practical and efficient approaches; prioritizes tasks for optimum productivity; develops procedures, processes and systems for order, accuracy, efficiency and productivity; anticipates probable effects, outcomes and risks; develops contingency plans to minimize waste, error and risk; allocates, adjusts and manages resources according to priorities; monitors implementation of plans and makes adjustments as needed.
- Employee Development/Coaching: Expresses confidence in others’ ability to perform; identifies developmental needs; encourages initiative and improvement; provides opportunities for training; gives new, difficult and/or challenging work assignments; acknowledges and praises improvements; trains, coaches and mentors others to develop; views mistakes as opportunities for learning; promotes learning and growth.
This position requires the employee to communicate verbally and in writing, hear a conversational level, use both hands and legs, operate a motor vehicle and occasionally (6-33% time on job) perform job tasks requiring the use of a variety of personal protective equipment, such as, eye and hearing protection and hard hats, infrequently (2-5% time on job) requiring the use of safety gloves and boots, and rarely (1% time on job or less) require the use of a respirator and body protection.
While performing the duties of this job, the employee will be required to frequently (34-66% time on job) sit, occasionally (6-33% time on job) stand, walk, climb stairs, repetitively use fingers, twist/bend wrists and have wrists and feet in prolonged positions of flexion or extension. The employee will infrequently (2-5% time on job) be required to stoop, kneel, crawl, balance on scaffold, climb ladders, pull hand over hand, repetitively grasp items with pressure, twist/turn, reach, do incentive work or operate hand and foot controls.
The lifting and carrying requirements of the job require the employee to occasionally (6-33% time on job) lift and carry up to 35 pounds a distance of up to 30 ft. The employee will infrequently (2-5% time on job) lift or push up to 50 pounds a distance of up to 30 ft.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will frequently (34-66% time on job) work indoors. Occasionally (6-33% time on job) the employee will be required to travel, work outdoors in temperatures below 55°F and in heat 90°F, around vibrations and dust greater than a nuisance, moving vehicles. The employee will also infrequently (2-5% time on job) work in temperatures over 100°F , work alone, below ground and in confined spaces, with machinery with moving parts, with grease and oils, ladders/scaffolds, chemicals, mists, gases and odors and with hands in water.
Minimum Qualifications
- Experience: A minimum of 5 years of senior level executive experience managing staff and operations in a service-based industry.
- Reasoning Development: Apply business management principles to define problems, collect data, establish facts, and draw valid conclusions. Deal with several abstract and concrete variables.
- Mathematical Development : Proficient in applying mathematical operations for analyzing, interpreting and assessing strategic opportunities, business performance, and operational issues.
- Language Development: Ability to read and interpret technical journals, financial reports, legal documents, workplace rules and procedures; prepare business letters, summaries, and reports, using a prescribed format and conforming to all rules of punctuation, grammar, diction and style; speak with poise and confidence, using correct English.
- Licensures and Certifications: None Required.
- Education: Bachelor’s degree or higher.
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount!
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others- Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
- Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
About Ace Hardware Home ServicesAce Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.
Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.
Equal Opportunity EmployerAce Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.
Job Summary
Full Time
Specialty Trade in Construction
$170k-191k (estimate)
06/20/2024
07/18/2024
uniqueheatingandcooling.com
KING OF PRUSSIA, PA
50 - 100
Private
GRAHAM LUCARD
$10M - $50M
Specialty Trade in Construction
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The job skills required for Director of Operations include Leadership, Initiative, Customer Service, Coaching, Collaboration, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Operations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Operations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Operations positions, which can be used as a reference in future career path planning. As a Director of Operations, it can be promoted into senior positions as a Divisional/Regional Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Operations. You can explore the career advancement for a Director of Operations below and select your interested title to get hiring information.
If you are interested in becoming a Director of Operations, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Director of Operations for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Director of Operations job description and responsibilities
A Director of Operations supervises general managers of different areas of an organization and works with production and day-to-day activities.
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Directors of operations need to excel on a computer and be comfortable using word processing programs and spreadsheets.
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Director of operations must orient themselves on the various systems and departments of the business, and they need to be fully aware of how these different moving parts function together.
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the director of operations must ensure that they give adequate attention to each component.
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A director of clinical operations manages the daily operations of a healthcare facility or a specific department within a clinic or hospital.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Director of Operations jobs
Directors of operations typically need to meet certain requirements to be considered for the position.
01/29/2022: Moline, IL
Retail managers do scheduling and enacting policies, whereas the director of operations supervises bigger-scale projects.”.
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To that end, anyone who wants to be a director of operations needs to develop strong communication skills.
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Keep financial record of all operations.
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Supervise staffs from different departments.
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Step 3: View the best colleges and universities for Director of Operations.
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