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We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings:, , ,
What success looks like in this role:
* Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc. * Ensures contractual service support requirements are understood and managed. * Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. * Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement. * Presents operational and service level reports and explains service level support available to internal or external customers. * Facilitates Unisys standard processes for ITIL core functions such as Major Incident Management, Change Management, Problem Management, etc * Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness. * Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed. * Review incident, problem, change and request aging and work with resolver group members to ensure compliance with process guidelines * Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to client service expectations * Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues * Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately
You will be successful in this role if you have:
* Bachelor's Degree and a minimum of 5 years of relevant experience or equivalent combination of education and work experience. * Solid understanding of ITIL V3 processes and principals. * Solid verbal and written communication skills. * Solid ability to create and document processes.
Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender IdentityFull Time
IT Outsourcing & Consulting
$65k-80k (estimate)
07/29/2023
07/04/2024
unisys.com
BLUE BELL, PA
15,000 - 50,000
1873
Public
PETER A ALTABEF
$1B - $3B
IT Outsourcing & Consulting
Unisys is an American IT company that provides cloud, infrastructure management and security-centric solutions to commercial and financial sectors.
The job skills required for Service Management Analyst include Problem Solving, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Management Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Management Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Management Analyst positions, which can be used as a reference in future career path planning. As a Service Management Analyst, it can be promoted into senior positions as a Category Management Analyst that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Management Analyst. You can explore the career advancement for a Service Management Analyst below and select your interested title to get hiring information.