United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job overview and responsibilities
We are seeking a highly motivated and analytical Business Analyst to join our growing team. In this role, you will play a key part in bridging the gap between business needs and technical solutions. You will work closely with various stakeholders to gather requirements, analyze processes, and develop solutions that enhance our operations and drive success.
In the analyst role, you will be responsible for performing detailed requirements analysis, documenting processes, crafting user stories, triage issues, facilitate meetings analyze data and/or support functional/user acceptance testing. To succeed in this role, you should be familiar with Agile scrum software development methodologies, have the ability to write great user stories and have a natural analytical way of thinking/problem solving and be able to explain difficult concepts to both technical and non-technical users.
- Collaborate with cross-functional teams (e.g., sales, marketing, IT) to understand business needs and challenges.
- Conduct thorough requirements gathering and analysis, ensuring clarity and completeness.
- Document business processes and workflows using appropriate tools and methodologies.
- Identify areas for improvement and develop solutions to optimize efficiency and effectiveness.
- Translate business requirements into clear and concise functional specifications for the development team.
- Participate in the development and implementation of new systems and processes.
- Conduct user acceptance testing and collaborate with developers to address any identified issues.
- Monitor and analyze key performance indicators (KPIs) to measure the success of implemented solutions.
- Maintain accurate and up-to-date documentation throughout the project lifecycle.
- Stay current with industry trends and best practices in business analysis.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.