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United Alloy is seeking an actively engaged sales team member to provide excellent customer service to our band of customers!
REPORTS TO: Director of Supply Chain
SUMMARY:
The Customer Support Specialist will provide the first line of contact and on-going support for the UAI customer base and UA Outside Sales. Being a customer-focused role, the primary focus of this position ensures Total Customer Excellence through adherence to internal sales processes and practices. This is attained through providing consistent and seamless communication of project status from development to delivery to customer. The expectation is we are providing a total customer solution that is unmatched against industry standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
QUALIFICATIONS:
Competitive Benefits Offered: Health, Dental, Vision, 401k, STD, LTD, Tuition Reimbursement and more!
Full Time
Durable Manufacturing
$55k-71k (estimate)
06/18/2024
08/17/2024
unitedalloy.com
JANESVILLE, WI
50 - 100
1999
TERRI ROESSLER
$50M - $200M
Durable Manufacturing
At UAI, quality and craftsmanship are not ideals. They are outcomes. United Alloy, Inc. (UAI) is a serial production metal fabrication and powder coating company, which produces the highest quality leak-proof metal fuel tanks, reservoirs, skids, frames, chassis, trailers, heavy metal fabrications, and complex weldments. Positioned between two international seaports, UAI transports products nationwide and internationally with ease. Every UAI employee is part of a cohesive team of highly qualified technicians and dedicated craftsmen, having a single minded devotion to achieving the outcomes cust...omers need most: total product quality, on-time delivery, world class design support, industry leading customer service, and the lowest possible cost of ownership. Located in the heartland of America, Janesville, Wisconsin, all UAI products are proudly Made in the USA. In addition to our ISO 9001 Certifications, UAI is a recognized Woman/Minority Owned Business. While we are proud of these distinctions, one credential stands above all others: our extensive list of long-term, highly satisfied and most impressive, Fortune 500 OEM customers.
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The job skills required for Customer Support Specialist include Customer Service, Scheduling, Customer Support, Customer Satisfaction, Initiative, Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.