Knowledge of: Basic group leadership principles and techniques; principles of caring for and rehabilitating residents; basic therapeutic techniques utilized with residents; physical and psychological problems of residents; methods of identifying and referring persons with alcohol, drug or behavioral related problems to the appropriate discipline; and principles of organizing group living for large numbers of people.

Ability to: Plan, organize, and direct the living arrangements and social interaction of residents; interpret and explain programs to residents, staff, and members of the community; oversee the work of residents who perform services in a state resident facility; establish and maintain cooperative relationships with those contacted during the course of work; write accurate reports; motivate and sustain the interest of others working with residential care residents; analyze situations and take effective action; and communicate effectively.

One year of experience providing administrative support in one of the following areas: counseling, activity planning, or assessments for safety, wellness, or independence in a resident facility or community-based organization; or working in any healthcare setting providing care to individuals who are chemically dependent, mentally ill, physically ill, disabled, convalescent, or geriatric.

Aptitude for and interest in working with residents; sympathetic understanding of the residents' attitudes and problems; objective and empathetic understanding of the elderly; and tolerance, tact, alertness, emotional stability, and maturity.

The talent to motivate people by virtue of a positive, friendly attitude and to create a pleasant and safe environment in which residents feel confident, comfortable, and secure.

Major Duties

1. Collaborates with management staff, families, and community social service agencies to identify and address resident concerns.

2. Develops linkages and relationships with agencies and providers in the community in order to identify quality and affordable services.

3. Develops, maintains and updates directories and listings of community resources for use by both staff and residents.

4. Educates residents on service availability, social service application procedures and rights and provides advocacy when necessary.

5. Monitors the ongoing community agency services to ensure that agency and housing management are current with the progress of residents.

6. Compiles data regarding services provided and reports to Management, owners/boards and funding sources.

7. Maintains clear, concise and appropriate information in resident files.

8. Provides short-term care coordination including intake and referral services to residents needing assistance to maintain independence and promote self-sufficiency.

9. Connects resident with community resources such as counseling, personal assistance, financial or rental assistance, homemakers, meals-on-wheels, transportation, visiting nurse and wellness clinics.

10. Provides follow-up to referrals to ensure appropriate service delivery.

11. Works with residents in building support networks with other residents, family and friends. This may involve the development of resident associations, resource listings for self-referral, newsletters, welcoming committees, orientation packages, support groups and resident boards.

12. Works with residents in securing and/or creating social programming opportunities which meet the health, educational and values of the housing community.

13. Collaborates with community providers to create on-site resident programs, workshops, activities and events to promote social interaction among residents.

14.Collaborates with residents, property management and neighbors to resolve conflicts.

15. Refers to appropriate agency any resident experiencing problems which threaten health and safety. Supports residents remaining at home independently, while educating residents and family members about alternative housing options.

16. Facilitates 504 Reasonable Accommodations and assists residents throughout the process.

17. Assist with the RSC budget.

18. Explores funding options and grant-writing opportunities and follows through on program and documentation requirements.

19. Ensures yearly HUD reporting is completed and filed on behalf of the ass